HPE Foundation Care - Extended Warranty - 5 Year - Warranty

HPE Foundation Care - Extended Warranty - 5 Year - Warranty offers robust support solutions tailored to maintain and enhance the performance of your IT infrastructure. This comprehensive service package from Hewlett Packard Enterprise (HPE) is designed to provide an extensive range of hardware and software support, ensuring your technology remains operational and efficient over the long haul. With a focus on reliability and prompt resolution, HPE Foundation Care makes it easier for organizations to manage their IT challenges effectively.

• Comprehensive Support: HPE Foundation Care combines hardware and software services, ensuring all bases are covered by offering both remote diagnosis and on-site hardware repair when necessary.
• Expert Technical Assistance: Gain access to HPE’s highly skilled technical resources who work in tandem with your IT staff to promptly address any hardware and software issues that may arise.
• Rapid Response Time: Enjoy a swift 4-hour response time for parts and labor services, minimizing downtime and enhancing operational efficiency.
• Long-term Assurance: With a 5-year service duration, this warranty ensures that your IT infrastructure is backed by reliable support, allowing you to focus on strategic objectives rather than technical setbacks.
• Parts Replacement Service: HPE Foundation Care includes parts replacement services to resolve hardware issues efficiently, ensuring that your systems remain up and running with minimal disruption.

Technical Details of Product

The HPE Foundation Care - Extended Warranty is designed to support a variety of HPE hardware products. This service encompasses:

• Remote technical support for hardware and selected third-party products.
• Access to software updates and patches for eligible software.
• Collaborative Call Management for non-HPE software based on eligibility.
• On-site hardware repair services when remote diagnosis cannot resolve the issue.
• Comprehensive parts and labor services with a guaranteed 4-hour response time.

How to Install

To activate your HPE Foundation Care - Extended Warranty, follow these simple steps:

1. Purchase the warranty through an authorized HPE reseller or directly from HPE.
2. Upon purchase, you will receive confirmation and instructions for registration.
3. Register your product by providing required details such as the product serial number and purchase date.
4. Once registered, you can start enjoying the benefits of HPE Foundation Care services and support.
5. For any assistance during installation or registration, contact HPE customer support for guidance.

Frequently Asked Questions

What type of products are covered under HPE Foundation Care?

HPE Foundation Care covers a wide range of HPE hardware products, as well as selected third-party hardware and software, depending on eligibility. Please consult HPE for specifics on coverage.

How do I request on-site support?

To request on-site support, simply contact HPE’s technical support team via the contact information provided upon registration. They will guide you through the process of getting on-site assistance.

Can I extend the warranty after the initial 5 years?

Yes, HPE offers options to renew or extend your Foundation Care warranty. Contact HPE customer support for more details on available options as your warranty period approaches its end.

What is the significance of the 4-hour response time?

The 4-hour response time for parts and labor services means that HPE commits to resolving issues as quickly as possible, minimizing downtime and ensuring your business operations continue smoothly.

Are software updates included in the warranty?

Yes, eligible software products covered under HPE Foundation Care include access to updates and patches to ensure your systems are running with the latest features and security measures.