HPE Foundation Care - Extended Warranty - 5 Year - Warranty

The HPE Foundation Care - Extended Warranty - 5 Year is a vital service designed to enhance the reliability and performance of your IT infrastructure. This comprehensive warranty offers businesses peace of mind by ensuring access to expert support and essential updates for both hardware and software. HPE's dedicated technical resources collaborate closely with your IT team to ensure quick resolution of issues, minimizing downtime and maximizing productivity. With this extended warranty, you are not just protecting your equipment; you're fortifying your entire IT ecosystem.

• Comprehensive Coverage: HPE Foundation Care includes extensive hardware and software services, ensuring that your IT infrastructure remains resilient against unexpected issues.
• Expert Technical Support: Benefit from remote diagnosis and support from HPE’s experienced technical team, who work alongside your IT professionals to resolve problems efficiently.
• On-Site Repair Services: For hardware malfunctions that cannot be resolved remotely, HPE provides on-site repair, ensuring minimal disruption to your operations.
• Software Support: This warranty extends to Basic Software Support and Collaborative Call Management for select third-party products, further enhancing your support options.
• Quick Response Times: Enjoy a 2-hour phone support service response time, allowing for rapid assistance when you need it most.

Technical Details of HPE Foundation Care - Extended Warranty

• Service Duration: 5 Years
• Service Type: Electronic Service Sub Type for alternative communication
• Parts Replacement: Included to resolve hardware issues
• Labor Service Characteristics: Reliable maintenance ensuring usability
• Support Coverage: Remote technical support for eligible HPE hardware and software products

How to Install HPE Foundation Care

To activate your HPE Foundation Care - Extended Warranty, follow these steps:

1. Purchase the warranty through an authorized HPE distributor or directly from HPE.
2. Upon purchase, you will receive a confirmation and activation code via email.
3. Log in to your HPE support account or create a new account if you do not have one.
4. Enter your activation code and follow the prompts to link the warranty to your eligible HPE hardware or software products.
5. Once activated, you can start accessing HPE's technical support services and other benefits.

Frequently Asked Questions

What types of products are covered under the HPE Foundation Care warranty?

The warranty covers eligible HPE hardware products and select third-party software products. Contact HPE for a complete list of covered products.

Is on-site support included?

Yes, on-site support is included for hardware repairs that cannot be resolved remotely, ensuring that your systems are up and running as quickly as possible.

What is the service response time for support?

HPE provides a 2-hour phone support service response time, allowing for quick resolution of your technical issues.

How do I access software updates and patches?

As part of the warranty, HPE provides remote technical support and access to software updates and patches for eligible software products.

Can I extend my warranty beyond 5 years?

Currently, the HPE Foundation Care - Extended Warranty offers a maximum of 5 years of coverage. For further assistance, please contact HPE directly.