HPE Foundation Care - Extended Warranty - 5 Year - Warranty

Experience unparalleled reliability and peace of mind with the HPE Foundation Care - Extended Warranty. This comprehensive service is designed to bolster the availability of your IT infrastructure, ensuring that your hardware and software systems are always operating at their best. With dedicated support from Hewlett Packard Enterprise (HPE) technical resources, you can resolve issues swiftly and efficiently, minimizing downtime and maximizing productivity.

• Comprehensive Coverage: The HPE Foundation Care service encompasses both hardware and software support, ensuring that your entire IT ecosystem is safeguarded against potential failures.
• Timely On-Site Support: Benefit from on-site repair services that help you limit any downtime to the absolute minimum, ensuring your operations remain uninterrupted.
• Rapid Response Time: With a 4-hour Parts & Labor service response time, HPE Foundation Care guarantees that any critical issues are addressed quickly, restoring your systems to full functionality without delay.
• Extended Service Duration: Enjoy the peace of mind that comes with a 5-year service period, protecting your investment and ensuring continuous support even after the manufacturer's warranty expires.
• Access to Updates and Patches: For software products, HPE provides remote technical support along with access to essential software updates and patches, keeping your systems secure and up-to-date.

Technical Details of HPE Foundation Care - Extended Warranty

• Service Type: Extended Warranty / Support Service
• Duration: 5 Years
• Response Time: 4 Hours for Parts & Labor
• Support Coverage: Hardware and software support
• Repair Services: On-site hardware repair and remote diagnostic support
• Software Support: Basic Software Support and Collaborative Call Management for selected non-HPE software

How to Install HPE Foundation Care - Extended Warranty

To activate the HPE Foundation Care service, please follow these steps:

1. Contact your HPE sales representative or authorized partner to purchase the Extended Warranty service.
2. Provide details of your HPE hardware and any eligible software products that you wish to cover.
3. Upon purchase, you will receive confirmation of your warranty coverage.
4. In case of hardware or software issues, reach out to HPE support through the provided contact details for assistance.

Frequently Asked Questions

• What is covered under the HPE Foundation Care service?
  The service covers both hardware and software support, including remote diagnostics, on-site repairs, and access to software updates.
• How long does the service last?
  The HPE Foundation Care - Extended Warranty provides support for a duration of 5 years.
• What is the response time for support?
  HPE offers a 4-hour Parts & Labor service response time for timely issue resolution.
• Can I cover third-party software with HPE Foundation Care?
  Yes, selected non-HPE software products may be included as part of your hardware product coverage. Please contact HPE for eligibility details.
• What should I do if I need support?
  You can reach HPE support using the contact details provided with your warranty confirmation to get assistance with any issues.