HPE Foundation Care Extended Warranty — 5-Year Coverage

HPE Foundation Care is a comprehensive hardware and software service from Hewlett Packard Enterprise designed to maximize the availability of your IT infrastructure. This extended warranty delivers enterprise-grade support that helps your team resolve hardware and software issues quickly, reducing downtime and keeping critical systems online. With remote diagnosis and support, on-site hardware repair when required, and access to software updates and patches for eligible software, HPE Foundation Care provides a seamless, integrated service experience. The coverage is built to protect your investment over a full five-year term, giving you predictable budgeting and dependable service levels. For hardware products, the service includes Next Business Day (NBD) options, four-hour response times for parts and labor, and a streamlined escalation process that connects your IT team with HPE technicians who understand your environment. For eligible software, the program may include Basic Software Support and Collaborative Call Management for selected non-HPE software, ensuring a cohesive support strategy across both hardware and software domains. This makes HPE Foundation Care an ideal solution for data centers, enterprise IT environments, and growing businesses that demand high availability and minimal downtime.

• Comprehensive hardware and software coverage: HPE Foundation Care delivers end-to-end protection for your critical assets. Remote diagnosis helps identify issues quickly, while on-site hardware repair is available if the problem cannot be resolved remotely. The service covers eligible HPE hardware and selected third-party software, with access to software updates and patches to keep systems secure and performing at their best. With four-hour response times for parts and labor and NBD service where applicable, downtime is minimized and your IT team can maintain focus on strategic initiatives instead of firefighting. This coverage is designed to support complex environments including servers, storage, networking gear, and the software that runs on them, ensuring a unified, reliable support experience across your entire stack.
• Five-year service duration for maximum reliability: A five-year term provides long-term protection, helping you plan and budget with confidence. The extended warranty structure is crafted to deliver consistent service levels throughout the hardware lifecycle, reducing the risk of unexpected breakdowns and expensive last-minute repairs. By extending coverage beyond the standard manufacturer warranty, HPE Foundation Care helps you protect your technology investments, manage lifecycle costs, and maintain system availability across multiple upgrades and expansions. The durable, enterprise-grade support model is designed to align with mission-critical workloads and ensure dependable performance, even as your IT environment evolves.
• Minimized downtime through rapid response and on-site support: Time is critical when incidents occur. With four-hour parts & labor service response, remote diagnosis, and on-site repair when required, HPE Foundation Care accelerates issue resolution and keeps your systems operational. The combination of proactive monitoring, swift diagnostics, and a dedicated network of HPE engineers means problems are addressed quickly, reducing the likelihood of extended outages that disrupt business continuity. For businesses that rely on uptime for customer experience, manufacturing throughput, or data processing, this level of responsiveness translates into measurable improvements in productivity and service delivery.
• Software support and collaborative management for non-HPE software: The service offers not only hardware protection but also software assistance. For eligible software, HPE Foundation Care provides remote technical support and access to updates and patches. For selected non-HPE software, Collaborative Call Management helps coordinate support between HPE and third-party vendors, simplifying issue resolution and streamlining communication. This integrated approach ensures that both hardware and compatible software operate within a cohesive support framework, delivering a unified experience for your IT team and end users while improving mean time to resolution (MTTR).
• Flexibility for modern IT environments and scalable coverage: Whether you operate a data center, branch offices, or remote sites, HPE Foundation Care is designed to adapt to diverse deployment scenarios. The 5-year warranty structure supports growing networks and evolving workloads, with services that scale as you add devices or upgrade infrastructure. The combination of remote diagnostics, on-site repair, software updates, and collaborative software management creates a flexible, future-proof solution that aligns with your strategic goals—reducing downtime, extending asset lifecycles, and delivering predictable support outcomes across your entire IT stack.

Technical Details of HPE Foundation Care — Extended Warranty

• Service Type: Extended warranty for HPE hardware with optional software support where applicable.
• Coverage: Hardware products covered by HPE Foundation Care, with select third-party software eligibility for Basic Software Support and Collaborative Call Management.
• Service Duration: 5 years of service coverage from enrollment or purchase date.
• Response Time: 4-hour parts & labor service response for timely completion and increased dependability.
• On-site Support: On-site hardware repair included when remote resolution cannot fully resolve the issue.
• Remote Diagnostics: Remote diagnosis and proactive troubleshooting to identify issues quickly and accurately.
• Next Business Day (NBD) Service: NBD service coverage is available to minimize downtime after failure or outage are identified.
• Software Support: For eligible software, remote technical support and access to software updates and patches; Collaborative Call Management for selected non-HPE software may be included to coordinate multi-vendor support.
• Activation & Eligibility: Enrollment and activation details depend on product, device, and software inventory; eligibility and terms are confirmed at purchase and by HPE.

How to Install HPE Foundation Care — Extended Warranty

• Step 1 — Verify eligibility: Confirm that your hardware and any eligible software products qualify for HPE Foundation Care coverage, and identify all devices to be enrolled in the extended warranty program.
• Step 2 — Purchase or activate the service: Initiate enrollment through your HPE sales channel or authorized partner, following the documented enrollment process to activate the 5-year coverage.
• Step 3 — Gather device details: Compile necessary information such as device models, serial numbers, and current software inventories to ensure accurate service provisioning and streamlined support.
• Step 4 — Confirm service levels and eligibility: Work with HPE to confirm the exact service level, response times, and whether Basic Software Support or Collaborative Call Management applies to your software stack.
• Step 5 — Maintain documentation and contacts: Keep your service contract, renewal dates, and support contact information readily accessible for rapid escalation and coordination with HPE engineers.

Frequently asked questions

• Q: What does HPE Foundation Care Extended Warranty include?

  A: It provides comprehensive hardware and software services to increase system availability, including remote diagnosis, on-site hardware repair if needed, a four-hour response time for parts and labor, and a five-year coverage period. For software, it may include remote technical support, software updates and patches, and Collaborative Call Management for selected non-HPE software, ensuring a unified support experience across hardware and software.

• Q: How long does the coverage last?

  A: The Extended Warranty spans 5 years from enrollment, providing long-term protection and predictable budgeting for IT maintenance and upgrades.

• Q: Does it cover third-party software?

  A: For eligible third-party software, Collaborative Call Management may be included as part of the coverage, along with Basic Software Support for supported software. Eligibility depends on the specific software and hardware in use.

• Q: What are the key service levels?

  A: Key service levels include four-hour response times for parts and labor, remote diagnosis, on-site hardware repair when necessary, and access to software updates and patches for eligible software under the plan.

• Q: How do I activate or install HPE Foundation Care?

  A: Activation typically involves purchasing or enrolling through an HPE channel, providing device details (models, serial numbers, inventory), and confirming eligible software. HPE will configure the service and provide support instructions and contact channels for ongoing assistance.