HPE Foundation Care - Extended Warranty - 5 Year - Warranty

Ensure the longevity and performance of your IT infrastructure with the HPE Foundation Care - Extended Warranty - 5 Year. This comprehensive service package is designed to enhance the availability of your hardware and software systems, providing you with peace of mind and support when you need it most.

• Comprehensive Hardware and Software Support: HPE Foundation Care delivers extensive services that cover both hardware and software, ensuring that your IT environment is always running smoothly.
• Remote Diagnosis and On-Site Repairs: Benefit from expert remote diagnosis, supplemented by on-site hardware repair services. This dual approach minimizes downtime and swiftly resolves issues as they arise.
• Basic Software Support: For eligible HPE hardware products, enjoy access to Basic Software Support, including timely updates and patches, which enhances your system’s performance and security.
• Collaborative Call Management: Get the most out of your investments with Collaborative Call Management for selected third-party software, fostering efficient problem resolution through teamwork.
• Rapid Support Response: With a quick 2-hour phone support response time, HPE Foundation Care ensures that your technical issues are addressed promptly, maintaining your operational efficiency.

Technical Details of HPE Foundation Care - Extended Warranty

• Service Duration: 5 Years
• Service Type: Physical service for hardware and software
• Parts Replacement: Included for dependable efficiency
• Response Time: 2 Hour Phone Support
• Eligibility: Coverage for specific HPE and selected third-party products

How to Install HPE Foundation Care - Extended Warranty

Installation of the HPE Foundation Care service is a straightforward process. To get started, follow these steps:

1. Contact your HPE representative to register for the service and confirm eligibility for your hardware and software products.
2. Review the terms of service and the support options available to you.
3. Once registered, ensure that your IT team is familiar with the support process, including how to initiate a service request.
4. Utilize the remote support services as needed, and schedule on-site repairs if necessary to maintain operational continuity.

Frequently Asked Questions

• What products are eligible for HPE Foundation Care?
  Eligibility varies based on specific HPE hardware and selected third-party products. Contact HPE for a comprehensive list.
• Is software support included in the warranty?
  Yes, for certain HPE hardware products, Basic Software Support and updates for eligible software are included.
• How do I request on-site support?
  On-site support can be requested through your HPE representative or by calling the designated support number provided upon registration.
• What is the response time for support requests?
  The standard response time for phone support is 2 hours, ensuring quick assistance for your technical issues.
• Can I extend the warranty beyond 5 years?
  For information on extending the warranty, please contact your HPE representative for available options.