HPE Foundation Care - Extended Warranty - 5 Year - Warranty

HPE Foundation Care - Extended Warranty - 5 Year - Warranty

The HPE Foundation Care - Extended Warranty is designed to provide comprehensive support and maintenance for your IT infrastructure. With this service, you can enhance the availability of your hardware and software systems, ensuring that your IT operations run smoothly and without interruption. This extended warranty covers both HPE products and selected third-party products, making it a versatile choice for businesses of all sizes. With a commitment to reliability and efficiency, HPE Foundation Care delivers peace of mind and top-tier support through its extensive features and benefits.

• Comprehensive Coverage: HPE Foundation Care supports a wide range of HPE and selected third-party hardware and software products, ensuring that your entire IT environment is protected.
• Remote Diagnosis and Support: Gain access to remote technical assistance from HPE experts who can diagnose and resolve hardware and software issues, minimizing downtime and keeping your systems operational.
• On-Site Hardware Repair: In instances where remote support isn't sufficient, HPE Foundation Care includes on-site hardware repair, ensuring that a qualified technician will be available to resolve any hardware-related issues swiftly.
• Timely Parts Replacement: Enjoy a 4-hour parts & labor service response time, ensuring that any necessary parts are replaced quickly, allowing for timely completion of repairs and enhanced reliability.
• 5-Year Service Duration: Extend your coverage for a full 5 years, allowing for continuous support and maintenance, which helps your business achieve maximum efficiency and productivity.

Technical Details of the Product

• Product Type: Extended Warranty Service
• Supported Duration: 5 Years
• Service Level: Next Business Day (NBD)
• Response Time: 4-Hour Parts & Labor
• Remote Support: Yes, includes access to software updates and patches
• On-Site Support: Available when remote resolution is not feasible

How to Install

To install the HPE Foundation Care - Extended Warranty, follow these simple steps:

1. Purchase the HPE Foundation Care - Extended Warranty service either through the HPE website or through an authorized reseller.
2. Upon purchase, you will receive a confirmation email containing your service agreement and details regarding your coverage.
3. For hardware products, ensure that your eligible HPE devices are registered with HPE, if not already done, using the HPE registration portal.
4. Familiarize your IT team with the support process, including how to contact HPE for remote diagnosis and on-site repair services.
5. Keep your software products updated to take full advantage of the remote technical support and access to software updates included in your warranty.

Frequently Asked Questions

• What is covered under the HPE Foundation Care - Extended Warranty?

  This warranty includes comprehensive support for eligible HPE hardware and selected third-party products, including remote diagnosis, on-site repair, and software support.

• How do I know if my hardware is eligible for this service?

  Please contact HPE support or consult the HPE Foundation Care documentation to determine the eligibility of your hardware products.

• What is the response time for service requests?

  The service includes a 4-hour parts & labor response time for timely resolution of hardware issues.

• Can I extend the warranty beyond 5 years?

  Currently, the HPE Foundation Care - Extended Warranty is offered for a period of 5 years. For further assistance, please contact HPE support.

• Is software support included in the warranty?

  Yes, HPE Foundation Care includes remote technical support and access to software updates and patches for eligible software products.