HPE Foundation Care - Extended Warranty - 5 Year - Warranty

The HPE Foundation Care - Extended Warranty - 5 Year is a comprehensive service designed to ensure the longevity and reliability of your IT infrastructure. This extended warranty not only covers hardware but also extends to software support, making it a crucial investment for businesses looking to enhance their operational efficiency. With HPE's expert technical resources at your disposal, you can rest assured that your IT systems are well-supported, allowing you to focus on your core business activities.

• Comprehensive Coverage: HPE Foundation Care provides extensive hardware and software services, ensuring that your IT infrastructure remains fully functional and available when you need it the most.
• Remote Diagnosis and Support: Gain access to HPE's technical resources for remote troubleshooting and support, reducing downtime and helping to resolve issues swiftly.
• On-Site Hardware Repair: Should remote support not suffice, HPE Foundation Care includes on-site hardware repair services to address critical hardware failures without delay.
• Software Updates and Patches: For software products covered by this service, HPE offers remote technical support alongside timely access to essential software updates and patches.
• Fast Response Times: Enjoy 4-hour parts and labor service response times, ensuring your equipment is quickly restored to optimal performance levels.

Technical Details

• Service Duration: 5 Years
• Service Type: Extended Warranty including hardware and software support
• Response Time: 4 Hour Parts and Labor Response
• Support for Non-HPE Software: Collaborative Call Management may be available for selected third-party software
• Parts Replacement Service: Included as part of the warranty to facilitate easy equipment repair and maintenance

How to Install

To activate your HPE Foundation Care - Extended Warranty, follow these simple steps:

1. Purchase the HPE Foundation Care service through an authorized HPE reseller or directly from HPE.
2. Provide your hardware serial number and any required documentation during the purchase process.
3. Once your purchase is confirmed, follow the instructions sent to you via email or post regarding the activation of services.
4. Ensure your IT team is aware of the support structure and how to contact HPE for assistance.
5. Regularly check for software updates and patches provided under your warranty to maintain optimal performance.

Frequently Asked Questions

• What is covered under the HPE Foundation Care warranty?
  This warranty covers both hardware and software services, including remote diagnosis, on-site repair, and access to software updates.
• How long does the extended warranty last?
  The HPE Foundation Care warranty is valid for five years from the date of purchase.
• What is the expected response time for service requests?
  Response time for parts and labor service is typically within 4 hours.
• Can I get support for third-party software?
  Yes, HPE Foundation Care may include Collaborative Call Management for selected non-HPE software, but please confirm eligibility with HPE.
• How do I request service under the warranty?
  You can request service through HPE's support portal or by contacting HPE customer support directly, providing your warranty details.