HPE Foundation Care - Extended Warranty - 5 Year - Warranty

Introducing the HPE Foundation Care - Extended Warranty - 5 Year Warranty, a comprehensive service designed to enhance the reliability and longevity of your IT infrastructure. This extended warranty from Hewlett Packard Enterprise (HPE) is essential for businesses looking to maintain peak performance of their hardware and software. With a focus on quick response times and expert support, HPE Foundation Care ensures that your systems remain operational, allowing you to concentrate on your core business activities.

• Comprehensive Coverage: The HPE Foundation Care service provides a holistic approach to both hardware and software support, ensuring all bases are covered for your IT infrastructure.
• Remote Diagnosis and Support: Benefit from immediate access to HPE’s technical resources, equipped to diagnose and resolve issues remotely, minimizing downtime.
• On-Site Hardware Repair: Should the need arise, this warranty includes on-site repair services, guaranteeing that help is available when you need it most.
• Next Business Day Service: Enjoy peace of mind with next business day parts and labor service response time, ensuring that any issues are resolved promptly and effectively.
• 5-Year Service Duration: With a full five years of coverage, this warranty ensures that you have continuous support and maintenance, enhancing the dependability of your IT systems.

Technical Details of HPE Foundation Care

The HPE Foundation Care - Extended Warranty is designed to support a wide range of HPE and selected third-party products. The service includes:

• Remote Technical Support
• Access to Software Updates and Patches for eligible software products
• Collaborative Call Management for selected non-HPE software
• Parts Replacement Service
• Comprehensive Hardware Maintenance

How to Install

To take advantage of the HPE Foundation Care - Extended Warranty, follow these steps:

1. Contact your HPE representative or authorized reseller to purchase the extended warranty.
2. Provide details of the eligible HPE hardware and software products that require coverage.
3. Once purchased, you will receive a confirmation and relevant documentation regarding your service agreement.
4. Keep your warranty details in a safe place for easy reference when support is needed.
5. In case you require assistance, simply reach out to HPE support through the provided contact details in your service agreement.

Frequently Asked Questions

What types of products are covered under the HPE Foundation Care warranty?

The warranty covers a wide range of HPE hardware products and eligible third-party software. For specific product eligibility, please contact HPE.

What is the response time for on-site support?

The service guarantees a next business day response for parts and labor, ensuring that you receive timely assistance.

Can I upgrade my existing warranty to the HPE Foundation Care service?

Yes, you can contact your HPE representative to discuss upgrading your existing warranty options to include HPE Foundation Care services.

Is remote support included for software issues?

Yes, HPE provides remote technical support and access to updates for eligible software products under this warranty.

How do I file a service request?

You can file a service request by contacting HPE support using the provided contact information in your service agreement or through the HPE support portal.