HPE Foundation Care - Extended Warranty - 5 Year - Warranty

The HPE Foundation Care - Extended Warranty - 5 Year is designed to enhance the reliability and availability of your IT infrastructure, providing comprehensive hardware and software services. With this extended warranty, you can ensure that your HPE products are well supported and maintained, allowing your business to operate smoothly without interruptions. Whether you face hardware malfunctions or software issues, HPE's technical resources are dedicated to restoring your systems quickly and efficiently.

• Comprehensive Support: Access exceptional support from HPE's technical resources, assisting with both hardware and software problems for HPE and selected third-party products.
• On-Site Hardware Repair: Benefit from remote diagnosis and on-site hardware repair services to resolve issues swiftly, ensuring minimal downtime.
• Software Support: Receive remote technical support, software updates, and patches for covered software products, safeguarding your applications against vulnerabilities.
• Quick Response Times: Enjoy a 4-Hour parts and labor service response time, providing reassurance and efficiency when you need it most.
• Extended Coverage: With a 5-Year service duration, HPE Foundation Care ensures ongoing support for your IT infrastructure, maximizing your investment in technology.

Technical Details of HPE Foundation Care - Extended Warranty - 5 Year

• Service Type: Extended warranty for hardware and software services
• Duration: 5 Years
• Response Time: 4-Hour parts and labor service
• Coverage: Includes eligible HPE hardware and software products
• Support: Remote diagnosis, on-site repair, software updates, and patches

How to Install HPE Foundation Care - Extended Warranty - 5 Year

To install and activate your HPE Foundation Care service, follow these simple steps:

1. Purchase the HPE Foundation Care - Extended Warranty - 5 Year service from an authorized HPE reseller or directly through HPE.
2. Register your HPE products eligible for coverage on the HPE support portal.
3. Contact HPE’s customer support team to ensure your products are correctly logged and the services activated.
4. Keep your service documentation handy for reference and to help track support requests.
5. For any issues, reach out to HPE technical support for immediate assistance.

Frequently Asked Questions

What is included in the HPE Foundation Care service?

The HPE Foundation Care service includes remote diagnosis and support, on-site hardware repair, software updates, and patches for eligible HPE hardware and software products.

How long is the coverage period for this warranty?

The HPE Foundation Care - Extended Warranty provides coverage for a duration of 5 years.

What is the expected response time for service requests?

The service includes a 4-Hour response time for both parts and labor, ensuring prompt attention to your service needs.

Can I get support for non-HPE software?

Yes, the service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Please contact HPE for details on eligible software products.

How do I activate my HPE Foundation Care service?

To activate your HPE Foundation Care service, register your eligible products on the HPE support portal and contact HPE customer support for assistance.