HPE Foundation Care - Extended Warranty - 5 Year - Warranty

HPE Foundation Care - Extended Warranty - 5 Year - Warranty is designed to provide comprehensive hardware and software support that helps ensure the availability of your critical IT infrastructure. With the backing of Hewlett Packard Enterprise (HPE), you gain access to top-notch technical resources dedicated to assisting your IT team in resolving various hardware and software challenges. Whether you need remote assistance or on-site repair, this extended warranty is an investment in the ongoing reliability of your systems.

• Comprehensive Support: The HPE Foundation Care service offers extensive hardware and software support that works in tandem with your IT team, ensuring that you receive timely assistance to resolve issues and maintain operational efficiency.
• Remote Diagnosis and On-Site Repair: In the event of a hardware failure, HPE provides remote diagnosis to identify the issue quickly. Should the problem require it, on-site hardware repair is available, minimizing downtime and ensuring your systems remain functional.
• Parts Replacement Service: With the extended warranty, you benefit from a robust parts replacement service that handles malfunctions efficiently. This means you can expect swift solutions, reducing the impact of unexpected hardware failures.
• Next Business Day Service: Enjoy the peace of mind that comes with the Next Business Day (NBD) service response time for parts and labor. HPE aims to provide maximum reliability and quick turnaround to keep your IT operations running smoothly.
• Long-term Coverage: The 5-year service duration of HPE Foundation Care ensures your IT infrastructure is covered over a sustained period, allowing you to focus on your business with the confidence that technical support is readily available when you need it.

Technical Details of HPE Foundation Care

• Service Type: Extended Warranty
• Duration: 5 Years
• Support Availability: Remote diagnosis, on-site hardware repair, parts replacement
• Response Time: Next Business Day for parts and labor
• Software Support: Includes Basic Software Support and Collaborative Call Management for selected non-HPE software

How to Install

To activate your HPE Foundation Care - Extended Warranty:

1. Purchase the warranty through an authorized HPE partner or directly from HPE.
2. Upon purchase, you will receive a confirmation email containing important details about your warranty, including service terms and contact information for support.
3. Register your warranty by providing the required information using the HPE service portal or by contacting HPE customer support.
4. Familiarize yourself with the support process, including how to reach technical support for hardware and software services.

Frequently Asked Questions

• What is covered under the HPE Foundation Care warranty?

  The warranty covers comprehensive hardware support, remote diagnosis, on-site repairs, and software support for eligible HPE and select third-party products.

• Is software support included?

  Yes, the service includes Basic Software Support and access to software updates and patches for selected non-HPE software.

• What is the response time for service calls?

  The Next Business Day service response time applies for both parts and labor, ensuring quick resolution of issues.

• How can I file a support request?

  You can file a support request through the HPE service portal or by contacting the HPE customer support hotline.

• Can I extend my warranty after the initial purchase?

  Yes, HPE typically allows for warranty extensions; however, it is best to contact HPE directly for specific details and eligibility.