Description
HPE Foundation Care delivers enterprise-grade hardware and software support designed to maximize the availability and reliability of your IT infrastructure. With a comprehensive mix of remote diagnostics, proactive monitoring, and on-site hardware repair, this extended warranty provides peace of mind for mission-critical systems. Whether you’re safeguarding servers, storage, or networking hardware, HPE Foundation Care aims to reduce downtime and keep your environment running smoothly for a full five years.
- Five-year coverage for long-term reliability: Lock in dependable support over a generous 5-year period to stabilize budgeting and minimize unexpected capex surprises.
- Rapid 4-hour response for parts and labor: Minimize downtime with a fast service response time, designed to get critical components back online quickly.
- Remote diagnosis and proactive support: Leverage HPE technical resources that diagnose issues remotely and collaborate with your IT team to resolve hardware and software problems.
- On-site hardware repair when needed: If remote resolution isn’t enough, on-site visits ensure hardware faults are addressed where you operate, reducing disruption to your workloads.
- Software coverage where available: For eligible hardware, enjoy Basic Software Support and Collaborative Call Management for selected non-HPE software, plus remote software support and access to updates for covered products.
Technical Details of HPE Foundation Care - Extended Warranty - 5 Year - Warranty 48g 4SFP+ Svc
- Service scope: Comprehensive hardware and software services to boost availability of IT infrastructure. Remote diagnosis and support are included for hardware, with on-site repair if required to resolve issues.
- Service duration: 5 years of continuous coverage to ensure dependable results and predictable support levels over the long term.
- Response and repair times: 4-hour parts and labor service response time for prompt restoration of service and reduced downtime.
- Software assistance: For eligible HPE hardware, Basic Software Support and Collaborative Call Management may be included for selected non-HPE software, with remote technical support and software updates/patches for covered software products.
- Delivery model: Remote diagnosis and ongoing technical support, supplemented by on-site hardware repair when necessary to resolve hardware issues.
- Support coverage areas: Includes phone-based support, access to HPE resources, and collaboration with third-party products as applicable under the Foundation Care terms.
how to install HPE Foundation Care - Extended Warranty - 5 Year - Warranty 48g 4SFP+ Svc
- Contact HPE or your authorized reseller to verify eligibility and initiate enrollment in Foundation Care coverage.
- Work with the HPE team to configure the warranty terms for your specific hardware and any eligible software components.
- Provide your device details (such as model, serial numbers, and asset identifiers) to ensure correct service alignment and routing of support requests.
- Activate remote diagnostic capabilities and set up preferred communication channels for proactive monitoring and rapid escalation when issues arise.
- Maintain and renew the 5-year coverage to ensure uninterrupted access to remote support, on-site repairs, and software updates where applicable.
Frequently asked questions
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Q: What does HPE Foundation Care cover?
A: It provides comprehensive hardware and software services intended to maximize availability, including remote diagnosis, remote support, and on-site hardware repair when needed. For eligible hardware, Basic Software Support and Collaborative Call Management may also be included for selected non-HPE software, along with software updates for covered software. -
Q: How long does the warranty last?
A: The coverage extends for 5 years from the start date of the service agreement, offering long-term protection for your equipment and software ecosystem. -
Q: What is the response time?
A: The service guarantees a 4-hour parts and labor response to ensure rapid restoration of service and reduced downtime. -
Q: Is on-site support included?
A: Yes. On-site hardware repair is provided when remote resolution cannot fully address the issue, helping to minimize disruption to your operations. -
Q: Do software products receive updates?
A: For software products covered under the Foundation Care agreement, remote technical support and access to software updates and patches are provided. Basic Software Support and Collaborative Call Management may apply to eligible non-HPE software. -
Q: How do I get started?
A: Reach out to HPE or your authorized reseller to verify eligibility and initiate enrollment. Activation typically involves configuring the service to match your hardware and software landscape and establishing support contact points.
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