HPE Foundation Care - Extended Warranty - 5 Year - Warranty

HPE Foundation Care - Extended Warranty - 5 Year - Warranty provides a comprehensive support solution to ensure your IT infrastructure remains operational and efficient. With HPE's proven expertise and technical resources, this service is designed to enhance the reliability and performance of your hardware and software systems. The extended warranty covers a five-year period, giving you peace of mind and safeguarding your investments.

• Comprehensive Coverage: The HPE Foundation Care service encompasses both hardware and software support to help you maintain optimal performance across your IT infrastructure. You receive remote diagnosis and on-site hardware repair, ensuring that any issues are swiftly addressed by expert technicians.
• Next Business Day Service: Enjoy the convenience of a Next Business Day (NBD) service response time for parts and labor, minimizing downtime and maximizing productivity. You can rely on prompt support whenever you need it the most.
• Parts Replacement Service: The warranty features a parts replacement service that guarantees dependable efficiency. This means that if any part fails, it will be replaced swiftly to keep your systems running smoothly.
• Basic Software Support: Under this warranty, eligible HPE hardware products may include Basic Software Support, which offers remote technical assistance and access to critical software updates and patches. This ensures that your software remains up-to-date and secure.
• Collaborative Call Management: For selected non-HPE software, the service may also include collaborative call management, allowing your IT team to work closely with HPE's technical resources for enhanced problem resolution.

Technical Details of HPE Foundation Care

• Service Duration: 5 Years
• Service Type: Extended Warranty
• Response Time: Next Business Day (NBD) for parts and labor
• Coverage: HPE hardware and selected third-party products
• Support Level: Remote diagnosis, on-site repair, basic software support

How to Install

To take full advantage of the HPE Foundation Care - Extended Warranty, follow these steps:

1. Review your HPE hardware and software products to determine eligibility for the Foundation Care service.
2. Contact HPE or an authorized reseller to purchase the extended warranty for your products.
3. Once purchased, you will receive confirmation and details regarding how to access support services.
4. Keep your product documentation handy—this will assist in troubleshooting and support requests.
5. Contact HPE support whenever you encounter hardware or software issues to receive prompt assistance.

Frequently Asked Questions

• What is covered under the HPE Foundation Care extended warranty?

  The warranty covers hardware repairs, remote diagnosis, on-site support, basic software support, and access to software updates and patches for eligible products.

• What happens if my product fails while covered by the warranty?

  HPE will provide rapid response service, including parts replacement and on-site repair to minimize any downtime you may experience.

• Can I purchase HPE Foundation Care for third-party products?

  Yes, HPE Foundation Care supports selected third-party products. Please contact HPE for details regarding eligibility.

• How do I access software updates under this warranty?

  With the HPE Foundation Care service, you will receive remote technical support and access to software updates and patches for your HPE hardware products.

• Is there a limit to the number of support requests I can make?

  No, there is no limit to the number of support requests you can make while your warranty is active. HPE is dedicated to providing ongoing support for your products.