HPE Foundation Care - Extended Warranty - 5 Year - Warranty

Overview: HPE Foundation Care - Extended Warranty - 5 Year - Warranty is designed to provide comprehensive support for your IT infrastructure. This service combines hardware and software assistance to enhance the availability of your systems, allowing your organization to operate efficiently without the worry of unexpected downtime. With HPE's renowned technical resources at your disposal, you can resolve hardware and software issues quickly and effectively, ensuring that your business continues to run smoothly.

• Comprehensive Coverage: HPE Foundation Care offers extensive support for both HPE hardware and selected third-party products, ensuring that your entire IT ecosystem is protected and operational.
• Remote Diagnosis and Support: Benefit from immediate assistance with remote diagnosis and troubleshooting, allowing your IT team to resolve issues rapidly without needing to wait for on-site visits.
• On-Site Hardware Repair: In case an issue cannot be resolved remotely, HPE provides on-site hardware repair services, ensuring quick restoration of your systems and minimizing downtime.
• Software Support and Updates: For software products included under this warranty, HPE offers remote technical support, access to software updates, and patches to keep your systems secure and up-to-date.
• Peace of Mind with Extended Duration: With a 5-year service duration, HPE Foundation Care guarantees long-term support, ensuring maximum efficiency and reliable operation for your IT infrastructure.

Technical Details of Product

• Service Type: Extended Warranty - 5 Year
• Response Time: 4 Hour - Parts & Labor service response time
• Service Coverage: Hardware and software support for HPE and selected third-party products
• Support Options: Remote diagnosis, on-site repair, software updates, and patches
• Duration: 5 years of continuous support

How to Install

To activate your HPE Foundation Care - Extended Warranty, follow these simple steps:

1. Purchase the service through an authorized HPE partner or directly from HPE.
2. Provide the serial numbers of the eligible HPE hardware products you wish to cover.
3. Receive confirmation of your service activation via email from HPE.
4. Utilize the support services as needed by contacting HPE’s technical support team through the contact details provided in your confirmation email.
5. For software updates and patches, log into the HPE support portal regularly to stay informed about available updates.

Frequently Asked Questions

Q: What does HPE Foundation Care cover?

A: HPE Foundation Care covers comprehensive hardware and software support for HPE and selected third-party products, including remote diagnosis, on-site repair, and software updates.

Q: How long does the warranty last?

A: The warranty lasts for 5 years, providing you with long-term support for your IT infrastructure.

Q: What is the expected response time for support?

A: HPE Foundation Care offers a 4-hour response time for parts and labor, ensuring that your issues are addressed quickly and efficiently.

Q: Can I extend my warranty after the initial purchase?

A: Yes, HPE allows customers to extend their warranty services before the expiration of the current service period. Please contact HPE for more details regarding extension options.

Q: How do I contact HPE for support?

A: You can contact HPE technical support using the contact information provided in your warranty confirmation email or by visiting the HPE support portal online.