Description
Protect and maximize the uptime of your Hewlett Packard Enterprise infrastructure with HPE Foundation Care - Extended Warranty. This robust five-year service blends remote diagnosis, on-site hardware repair, and software updates to keep hardware and select third‑party software running smoothly. Designed for enterprise environments, this warranty delivers predictable support, fast response times, and proactive coverage that helps minimize downtime and maximize return on investment.
- Comprehensive hardware and software coverage includes remote support, on-site repairs when needed, and Basic Software Support plus Collaborative Call Management for eligible non-HPE software.
- Next Business Day (NBD) parts and labor ensures rapid response and on-site expertise to resolve hardware issues quickly.
- Remote diagnosis and proactive care provide early problem detection and guidance, often resolving issues before they impact operations.
- Five-year service duration delivers long-term reliability, budgeting stability, and consistent service levels across the hardware lifecycle.
- Flexible activation and on-site expertise with on-site availability of skilled technicians to minimize downtime and keep critical systems in production.
Technical Details of HPE Foundation Care - Extended Warranty - 5 Year - Warranty 5710 24 Svc
- Service type: HPE Foundation Care - Extended Warranty
- Coverage: Hardware and select third-party software, remote diagnosis and support, on-site hardware repair when required; Basic Software Support and Collaborative Call Management for eligible non-HPE software.
- Response time: Next Business Day (NBD) parts and labor
- Duration: 5 years
- What’s included: Parts replacement service, remote technical support, access to software updates and patches for covered software, and on-site expert availability to resolve issues.
How to install HPE Foundation Care - Extended Warranty
- Step 1 — Verify eligibility: Confirm that your HPE hardware and, where applicable, the associated software qualify for Foundation Care coverage and that the contract corresponds to your device model and serial number.
- Step 2 — Gather device details: Collect key information such as model name, serial number, SKU/contract number, location, and the primary point of contact for service coordination.
- Step 3 — Activate the service: Register the warranty with HPE or your authorized partner and attach the contract to the affected devices in your asset inventory or the HPE service portal.
- Step 4 — Plan service delivery: Determine whether on-site support or remote diagnostics is the preferred approach for potential issues, and set escalation contacts and hours of operation.
- Step 5 — File and manage service requests: When issues arise, initiate a service request with detailed symptom descriptions, logs, and any relevant error messages to accelerate diagnosis and resolution.
Frequently asked questions
- What is HPE Foundation Care? A comprehensive extended warranty and support service for HPE hardware, with optional coverage for select third-party software, featuring remote diagnostics, software updates, and on-site repairs to maximize system uptime.
- How long does coverage last? The warranty extends for five years from the start date of the contract.
- What does Next Business Day mean? For eligible hardware issues, HPE aims to provide parts and on-site service on the next business day to minimize downtime.
- Does it cover software? Yes, for eligible hardware, the plan includes Basic Software Support and Collaborative Call Management for selected non-HPE software, along with access to software updates and patches for covered software.
- How do I file a claim? Contact HPE support via the established channels, provide device details and the contract number, and supply any diagnostic logs or error messages to expedite resolution.
- Is this warranty transferable? Transfer terms depend on the contract specifics; consult your HPE representative for exact transferability details.
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