HPE Foundation Care - Extended Warranty - 5 Year - Warranty

HPE Foundation Care - Extended Warranty - 5 Year - Warranty offers a comprehensive suite of hardware and software services designed to enhance the availability and reliability of your IT infrastructure. By choosing HPE Foundation Care, you gain access to a team of Hewlett Packard Enterprise (HPE) technical resources who collaborate with your IT team to effectively resolve any hardware or software issues that may arise within HPE and selected third-party products. The extended warranty not only provides peace of mind but also ensures that your IT operations remain uninterrupted.

• Comprehensive Support: HPE Foundation Care encompasses remote diagnosis and support, alongside on-site hardware repair if necessary. This means your business can quickly address any technical challenges, minimizing downtime and ensuring continuity.
• Basic Software Support: For eligible HPE hardware products, the service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software, ensuring your software environment is just as well-supported as your hardware.
• Remote Technical Support: The warranty includes remote technical support for software products, allowing you to access essential software updates and patches without the hassle of manual downloads, keeping your systems secure and efficient.
• Next Business Day Service: The Next Business Day (NBD) service promises parts and labor response times that guarantee maximum efficiency, allowing your IT team to focus on strategic initiatives rather than troubleshooting.
• Long-Term Dependability: With a service duration of 5 years, you can trust that HPE Foundation Care will provide the necessary support for your IT infrastructure, allowing you to plan for the future while ensuring accurate results.

Technical Details of HPE Foundation Care

• Service Type: Extended Warranty
• Duration: 5 Years
• Support: 24/7 remote technical support
• On-Site Services: Available for hardware repairs
• Eligibility: Applies to specified HPE hardware and certain third-party products

How to Install

Installing HPE Foundation Care is a straightforward process. Follow these steps to ensure you're getting the most out of your warranty:

1. Contact your HPE representative or authorized dealer to confirm eligibility for HPE Foundation Care.
2. Review the included services and benefits to understand the coverage and support offered.
3. Once enrolled, ensure that your IT team is familiar with how to access remote technical support and utilize on-site service options as needed.
4. Keep documentation of your HPE hardware and software products organized to quickly reference when service is required.
5. Monitor your IT systems and report any issues immediately to HPE support to take full advantage of the warranty services.

Frequently Asked Questions

What types of products are covered under HPE Foundation Care?

HPE Foundation Care covers eligible HPE hardware products and selected third-party products. For software, it includes support for HPE’s software as well as collaborative call management for non-HPE software where applicable.

How do I initiate a service request?

You can initiate a service request by contacting HPE’s technical support hotline. Ensure you have your product information ready to expedite the process.

What is the response time for on-site service?

HPE Foundation Care offers Next Business Day (NBD) on-site service, meaning you can expect a technician to arrive by the next business day to address your hardware issues.

Can I get support for software issues?

Yes, HPE Foundation Care provides remote technical support for software products, which includes access to necessary updates and patches to help maintain your software environment.

Is there a limit to the number of service calls I can make?

There is no defined limit to the number of service calls you can make under HPE Foundation Care; however, the support is intended for issues that fall within the warranty's terms and conditions.