HPE Foundation Care - Extended Warranty - 5 Year - Warranty

Introducing the HPE Foundation Care - Extended Warranty - 5 Year - Warranty, your ultimate solution for comprehensive hardware and software support. The HPE Foundation Care Service is designed to enhance the uptime and reliability of your IT infrastructure. With unparalleled technical resources and expert assistance, you can rest easy knowing that your HPE products are in capable hands. Whether it's resolving hardware issues or providing software support, HPE is committed to keeping your operations running smoothly.

• Comprehensive Coverage: HPE Foundation Care offers extensive support for both hardware and software, ensuring that your entire IT ecosystem is protected.
• Remote Diagnosis and Support: Our team of technical experts provides remote diagnosis and support, allowing for swift resolution of issues without the need for on-site visits.
• On-Site Hardware Repair: In the event that an issue cannot be resolved remotely, HPE Foundation Care delivers on-site hardware repair to minimize downtime and restore functionality swiftly.
• Basic Software Support: Along with hardware support, eligible HPE products also include access to Basic Software Support and Collaborative Call Management for selected non-HPE software.
• Quick Response Time: Benefit from a 4-hour parts and labor service response time, ensuring that critical issues are addressed promptly to maintain your productivity levels.

Technical Details of Product

• Service Duration: 5 years
• Response Time: 4-hour parts and labor service response
• Support Channels: Phone support and remote access
• Eligible Products: HPE hardware and selected third-party software

How to Install

To take advantage of HPE Foundation Care - Extended Warranty, follow these simple steps:

1. Purchase the HPE Foundation Care service along with your hardware and software products.
2. Upon purchase, you will receive a confirmation and documentation outlining your service coverage.
3. Register your products on the HPE support portal for seamless access to technical resources.
4. In case of any issues, contact HPE support via phone or through the support portal for immediate assistance.

Frequently Asked Questions

1. What does the HPE Foundation Care service cover?

The service covers both hardware and software support for eligible HPE products, including remote diagnosis, on-site repair, and software updates.

2. How do I know if my product is eligible for this service?

You can check eligibility by contacting HPE directly or by reviewing the documentation provided with your product purchase.

3. What is the response time for service requests?

HPE Foundation Care guarantees a 4-hour response time for parts and labor service requests to ensure minimal downtime.

4. Can I get support for third-party software?

Yes, HPE Foundation Care includes Collaborative Call Management for selected non-HPE software products as part of the service.

5. How long is the service valid for?

The HPE Foundation Care - Extended Warranty lasts for a period of five years, ensuring extended support for your IT infrastructure.