HPE Foundation Care - Extended Warranty - 5 Year - Warranty m 48psr5poesvc

HPESKU: 6770860

Price:
Sale price$1,287.75

Description

HPE Foundation Care - Extended Warranty - 5 Year - Warranty m 48psr5poesvc

Experience enterprise-grade protection for your Hewlett Packard Enterprise infrastructure with the HPE Foundation Care Extended Warranty. This 5-year program blends proactive remote support, rapid hardware exchange, and dependable service depots to keep your IT environment running at peak uptime. By combining client-focused technical resources with streamlined replacement options, Foundation Care helps minimize disruption, accelerate issue resolution, and maximize productivity across your critical systems. Designed for ease of use and cost efficiency, this extended warranty is the smart choice for businesses that rely on stable, resilient technology to support daily operations.

  • Five-year coverage with comprehensive remote and on-site resources: HPE Foundation Care provides continuous access to skilled technical professionals who work with your IT team to diagnose and resolve hardware and software problems. This program emphasizes remote resources to accelerate issue resolution while complementing in-field support when needed, helping you reduce downtime and maintain service levels across your infrastructure.
  • Hardware Exchange for fast, reliable parts replacement: When a component or product qualifies, you benefit from a reliable replacement option that is delivered quickly and with minimal disruption. Hardware Exchange is designed for products that can be shipped easily and where data restoration is feasible from backups, offering a practical, cost-efficient alternative to traditional onsite support. The replacement is delivered free of freight charges, ensuring you receive timely restoration of service without hidden shipping costs.
  • Next Business Day replacement service for timely resolution: The program emphasizes rapid response times, with Next Business Day replacement to minimize downtime and restore operations promptly. This accelerated service level helps keep business processes online and ensures your critical workloads experience minimal interruption, even in the event of hardware failure or component deterioration.
  • Dedicated phone support and service depot options: In addition to remote troubleshooting, HPE Foundation Care offers direct phone access to experienced technicians who can guide your team through complex problems. When a depot solution is appropriate, you can rely on fast, cost-effective responses that align with your maintenance planning. This blended approach blends convenience with dependable, hands-on assistance when needed.
  • Promotes improved system performance and reduced downtime: By combining proactive coverage, rapid replacements, and expert guidance, Foundation Care supports higher system availability and reliability. The 5-year duration provides long-term stability for budgeting and capacity planning, helping your organization maintain productivity, avoid unplanned outages, and optimize IT spend over the life of your hardware and software investments.

Technical Details of HPE Foundation Care - Extended Warranty - 5 Year - Warranty m 48psr5poesvc

The following technical details summarize the service characteristics and key coverage aspects of this extended warranty. This section consolidates the core benefits described in the product overview and aligns with the commitments highlighted in the service description. Specifications and precise terms may vary by product family, model, serial number, and regional service options; always verify coverage with your HPE account representative or authorized reseller to ensure alignment with your environment and business needs.

  • Coverage scope: Remote hardware and software services designed to support Hewlett Packard Enterprise products. The program coordinates technical resources to assist your IT team in diagnosing and resolving issues across both hardware components and compatible software layers that are part of the supported HPE lineup.
  • Service duration: 5 years from the start date of coverage, providing extended protection that supports long-term maintenance planning and predictable budgeting for technology refresh cycles.
  • Replacement and exchange: Hardware Exchange offers a replacement product or part delivered to your location. The replacement is provided free of freight charges and is either new or equivalent to new in performance, helping you restore functionality quickly with quality assurance.
  • Response and delivery times: Next Business Day replacement service ensures a timely response to service requests, contributing to higher dependability and faster restoration of service levels after an incident.
  • Support channels: The program includes phone-based technical support to assist with mishaps and complex problems, and service depot options for fast, reliable, and cost-effective responses when on-site or depot fulfillment is the preferred route for resolution.
  • Operational benefits: The combination of remote expertise, rapid parts exchange, and predictable coverage contributes to improved system performance, reduced downtime, and streamlined maintenance workflows for IT teams managing mission-critical environments.

How to install HPE Foundation Care - Extended Warranty

  • Step 1: Confirm eligibility and service scope. Review the product’s model, serial number, and SKU/UPC to ensure it aligns with HPE Foundation Care coverage. Verify your geographic location and whether the warranty terms shown in your procurement documents match the Region-specific offerings. This ensures your enrollment or renewal proceeds without delays.
  • Step 2: Gather essential information. Prepare the order or invoice details, including the Product Title, the 5-year warranty line, and any serial numbers associated with the devices you intend to cover. If applicable, locate the original purchase date to determine the start of coverage and confirm that this aligns with your internal asset management records.
  • Step 3: Initiate enrollment or renewal. Contact your HPE account representative, an authorized reseller, or your enterprise IT procurement team to initiate the Foundation Care extension. Provide the gathered product information and desired coverage window. The enrollment process typically confirms eligibility, assigns a service contract number, and establishes the initial service request contact points for your organization.
  • Step 4: Confirm service level and start date. Choose the appropriate service tier, including the Next Business Day replacement option, and confirm the contract activation date. Ensure that your preferred support channels (phone, remote diagnostics, or depot) are aligned with your internal incident response workflows. You will receive documentation detailing the terms, response times, and escalation paths.
  • Step 5: Activate and maintain records. Save the service contract documents, installation notes, and contact details for the HPE Foundation Care team. Maintain a current asset inventory that reflects the covered devices, their serials, and locations. Periodically review coverage against your device lifecycle to avoid gaps and to prepare for upcoming renewals, upgrades, or hardware refreshes.

Frequently asked questions

  • Q: What is HPE Foundation Care - Extended Warranty (5 Year)? A: It is a multi-year service program that combines remote hardware and software support with fast replacement options and service depots. It is designed to maximize uptime by providing proactive access to HPE technical resources, rapid part replacements, and convenient escalation options for covered Hewlett Packard Enterprise products. The 5-year term offers long-term protection and budgeting certainty for organizations relying on HPE infrastructure.
  • Q: What does the Hardware Exchange entail? A: Hardware Exchange is a replacement service in which eligible components or units are swapped for a new or equivalent-to-new item. The replacements are delivered free of freight charges, typically within the service window, and are intended to minimize downtime. This process is especially suitable for systems that can be backed up and restored from existing restore points, minimizing data loss risk during an outage.
  • Q: What does Next Business Day mean for this warranty? A: Next Business Day refers to the time-to-replace or deliver a replacement part or unit after service request confirmation. It ensures a prompt response, prioritizing critical incidents to restore operations quickly and maintain business continuity. The exact SLA may depend on your location, product type, and service level selected at enrollment.
  • Q: Does HPE Foundation Care cover both hardware and software? A: Yes. The program encompasses remote hardware and software services. It supports diagnosing hardware faults and addressing software-related issues on eligible HPE products, providing a unified support approach that reduces the need for separate service arrangements for hardware and software components.
  • Q: How long does coverage last and when does it start? A: The standard term is five years from the activation or purchase date specified in your service agreement. The start date is established during enrollment and may be tied to the product’s warranty period or your organization’s preferred coverage commencement. It is important to align the start date with asset lifecycle planning.
  • Q: How do I enroll or renew Foundation Care? A: Enrollment or renewal is typically handled through your HPE account representative or authorized reseller. You provide the product details (model, serial numbers, SKU/UPC), desired coverage period, and service level. After submission, you receive confirmation with service contract numbers, coverage dates, and contact instructions for support and escalation.

Customer reviews

(0)

0 Out of 5 Stars


5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
0


Showing - Of Reviews


You may also like

Recently viewed