HPE Foundation Care Hardware Only – Extended Warranty (3-Year)

Protect your critical IT infrastructure with HPE Foundation Care Hardware Only – Extended Warranty. This comprehensive service from Hewlett Packard Enterprise is designed to maximize the availability and uptime of your hardware assets while simplifying support for your IT team. With a focus on rapid response, efficient issue resolution, and the potential to include Basic Software Support for eligible software, Foundation Care delivers the peace of mind you need in today’s fast-paced, technology-driven environment. The hardware-focused plan emphasizes on-site repair when necessary, remote diagnosis to speed problem resolution, and a reliable three-year coverage window that aligns with the lifecycle of most enterprise hardware deployments. Whether you’re managing a single data center rack or a sprawling campus of equipment, Foundation Care helps you control repair costs and minimize downtime so your business can stay productive.

• Comprehensive hardware protection with 3-year coverage: Extend the life of your critical hardware with a robust warranty plan that prioritizes rapid repair or replacement, ensuring your IT environment remains available and reliable for end users and business operations alike.
• Remote diagnosis plus on-site hardware repair when needed: HPE technical resources work with your IT team to diagnose issues remotely, and, if necessary, dispatch on-site technicians to resolve hardware problems quickly and efficiently, reducing downtime and accelerating restoration of services.
• 4-hour parts and labor service response: Benefit from a fast response time designed to fit busy enterprise environments. The 4-hour response for parts and labor helps maximize uptime and minimize disruption during hardware failures or performance degradation.
• Basic Software Support and Collaborative Call Management for eligible software: For eligible hardware products, selected non-HPE software may be included with Basic Software Support and Collaborative Call Management, providing a coordinated, single point of contact for software and hardware issues.
• Parts replacement service and improved productivity: Foundation Care emphasizes parts replacement when required, ensuring rapid repair or upgrade components so your systems stay operational and productive without unnecessary delays.

Technical Details of HPE Foundation Care Hardware Only – Extended Warranty – 3 Year – Warranty

• Service Type: Foundation Care Hardware Only – Extended Warranty
• Coverage: Hardware products only; eligible software may be included as Basic Software Support for selected non-HPE software
• Duration: 3 years of service coverage from the date of purchase
• Response Time: 4-hour parts and labour service response to address hardware issues promptly
• Delivery of Service: Remote diagnosis and support complemented by on-site hardware repair if required to resolve the issue on location
• Software Support: Basic Software Support and Collaborative Call Management for eligible non-HPE software on hardware products
• Parts Replacement: Parts replacement service as needed to restore hardware functionality
• SKU / UPC: Not provided in the input details

how to install HPE Foundation Care Hardware Only – Extended Warranty – 3 Year – Warranty

• Verify eligibility and eligibility scope with your HPE account representative or partner to confirm Hardware Only coverage and any software inclusions for the specific SKU.
• Gather key product information, including serial numbers, model identifiers, and purchase date, to facilitate rapid service initiation and documentation of the warranty file.
• Confirm the service country/region and available on-site service options, so that remote diagnosis can proceed and on-site support can be scheduled if required.
• Activate the Foundation Care coverage by submitting the warranty purchase details through your HPE channel partner or HPE account portal, ensuring the 3-year term is properly recorded in the system.
• Prepare your IT environment for service delivery by ensuring technicians can access affected devices, providing remote access if needed for diagnostics, and confirming any required downtime windows with stakeholders.

Frequently asked questions

What is HPE Foundation Care Hardware Only?

HPE Foundation Care Hardware Only is a hardware-focused support service from Hewlett Packard Enterprise designed to maximize the availability and reliability of your IT infrastructure. It provides remote diagnosis, on-site repair when necessary, rapid parts replacement, and service coverage for a 3-year term. For eligible hardware, it may include Basic Software Support and Collaborative Call Management for selected non-HPE software, helping you manage both hardware and software issues through a single point of contact.

What does the 3-year coverage include?

The 3-year coverage includes remote diagnostics, on-site hardware repair if required, 4-hour response for parts and labor, and parts replacement service to restore hardware functionality. It is designed to protect against unexpected repair and replacement costs for covered hardware, and it may also provide optional software support for eligible software as part of the package.

Is on-site service included or only remote support?

Foundation Care includes remote diagnosis and support as the primary mode of troubleshooting, with on-site hardware repair deployed when remote resolution is not sufficient to fix the issue or when on-site intervention is necessary to restore service quickly.

Does this plan include software support?

For eligible hardware products, Foundation Care may include Basic Software Support and Collaborative Call Management for selected non-HPE software. This means you can get coordinated help for software issues in conjunction with hardware coverage, providing a more seamless support experience.

How does the 4-hour response time work?

The 4-hour response time refers to the period in which service will be initiated after a service request is opened for parts and labor. This rapid response helps minimize downtime and ensures that repairs or replacements are carried out promptly, maintaining high availability for your critical systems.

How do I claim or activate Foundation Care?

Activation typically involves working with your HPE account representative or authorized partner to confirm eligibility, register the product details (including model/serial numbers), and set up the 3-year service term. You will receive guidance on how to request remote diagnostics, schedule on-site visits if needed, and coordinate any software support that may be included.