HPE Foundation Care Hardware Only - Post Warranty - 1 Year - Warranty

The HPE Foundation Care Hardware Only - Post Warranty - 1 Year - Warranty service offers comprehensive support for your IT infrastructure. This product is designed to ensure that your Hewlett Packard Enterprise (HPE) hardware remains operational and efficient, minimizing downtime and maximizing productivity. With HPE Foundation Care, you gain access to a range of services that help you manage hardware and software problems seamlessly.

• Comprehensive Support: The HPE Foundation Care service includes extensive hardware and software support tailored to your organization's needs, ensuring that your IT infrastructure is always running smoothly.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis for quick issue identification, with the added assurance of on-site hardware repair when necessary, ensuring minimal disruption to your operations.
• Quick Response Time: With a rapid 4-hour parts and labor service response time, you can count on HPE to address your technical issues efficiently, reducing downtime and keeping your business running.
• Expert Technical Resources: HPE's technical resources work collaboratively with your IT team, providing expert support to resolve both HPE and selected third-party product issues swiftly.
• 1-Year Service Duration: The service lasts for one year, providing you peace of mind and continuous protection against unexpected repair or replacement costs, enhancing your overall IT operations.

Technical Details of the Product

• Service Type: Post Warranty Support
• Duration: 1 Year
• Response Time: 4 Hours for Parts and Labor
• Coverage: Hardware, Basic Software Support, and Collaborative Call Management for selected non-HPE software
• Support Scope: Remote technical support and access to software updates and patches

How to Install

To get started with your HPE Foundation Care Hardware Only service, follow these steps:

1. Contact HPE to activate your service contract and confirm your hardware eligibility.
2. Ensure your hardware is registered with HPE and that all necessary information regarding your IT infrastructure is updated.
3. Familiarize yourself with the support process, including how to access remote diagnosis and request on-site repair services.
4. Integrate HPE support into your IT operations by designating points of contact within your team for efficient communication.
5. Access HPE’s online resources for additional support and updates on best practices for maintaining your hardware.

Frequently Asked Questions

What is included in the HPE Foundation Care service?

The service includes remote diagnosis, on-site hardware repair, and access to software updates and patches for eligible HPE hardware products.

How quickly can I expect a response when I report an issue?

HPE Foundation Care offers a 4-hour response time for parts and labor, ensuring that your technical issues are addressed promptly.

Is this service applicable to third-party products?

Yes, HPE Foundation Care includes support for selected third-party products in addition to HPE hardware and software.

Can I renew the service after the one-year period?

Yes, you can renew or extend your HPE Foundation Care service contract before it expires to continue receiving support.

How do I contact HPE support?

You can contact HPE support through their official website or customer service hotline for assistance with your service.