HPE Foundation Care Onsite - Extended Service - 1 Year - Service

The HPE Foundation Care Onsite - Extended Service - 1 Year - Service is an essential support solution that significantly enhances the reliability and continuity of your IT infrastructure. This service combines both hardware and software support tailored to the unique needs of your IT environment, ensuring that your operations run smoothly and effectively. With HPE's technical resources readily available, you can trust that your IT challenges will be addressed promptly and thoroughly.

• Comprehensive Support: HPE Foundation Care offers extensive hardware repair and software support, ensuring that your entire IT ecosystem is well-protected and operational.
• On-Site Hardware Repair: If you encounter hardware issues, on-site assistance is available. This means quick resolutions are provided without the hassle of shipping equipment, minimizing downtime.
• Remote Diagnosis and Support: HPE experts can diagnose and resolve issues efficiently through remote technical support, significantly reducing the time your systems might be down.
• Software Updates and Patches: Stay current with regular software updates and patches for HPE-supported software, which helps maintain the security and efficiency of your systems.
• Rapid Response Time: Enjoy a guaranteed 4-hour response time for parts and labor, allowing your business operations to resume with minimal disruption.

Technical Details of HPE Foundation Care Onsite Service

• Service Duration: 1 Year
• Support Scope: Hardware and Software
• Response Time: 4 Hours for Parts and Labor
• Eligible Products: HPE hardware and selected third-party products
• Additional Features: Basic Software Support and Collaborative Call Management for eligible software products

How to Install HPE Foundation Care Onsite Service

To install the HPE Foundation Care Onsite Service, follow these simple steps:

1. Contact your HPE sales representative or authorized partner to discuss your needs and determine eligibility for the service.
2. Once your order is placed, you will receive confirmation of your service eligibility and details about the coverage.
3. Coordinate with HPE support to set up your account and ensure that your IT environment is ready for ongoing support.
4. Access the HPE support portal for additional resources, including updates and documentation.
5. In case of any hardware or software issues, simply reach out to HPE support to initiate the service process.

Frequently Asked Questions

• What is included in the HPE Foundation Care Onsite Service? The service comprises comprehensive hardware and software support, remote diagnosis, on-site repair, software updates, and more for eligible HPE products.
• How does the 4-hour response time work? In the event of a hardware failure, HPE guarantees a response time of 4 hours for parts and labor, ensuring that your business can resume operations quickly.
• Can I get support for third-party products? Yes, HPE Foundation Care may include support for selected third-party software products, subject to eligibility. Contact HPE for details.
• Is this service available for all HPE products? Not all HPE products are covered. Please consult with HPE or your authorized partner to confirm eligibility for the service.
• What happens if I encounter issues with software? You can access remote technical support and receive assistance with software issues as part of the HPE Foundation Care service.