HPE Foundation Care Onsite - Extended Service - 1 Year - Service

The HPE Foundation Care Onsite - Extended Service - 1 Year is a vital support solution designed to enhance the reliability and availability of your IT infrastructure. This service ensures that your HPE products and selected third-party products are backed by the expert technical resources of Hewlett Packard Enterprise (HPE). By choosing this service, you gain peace of mind while allowing your IT team to focus on strategic initiatives, leaving the technical challenges to HPE’s capable hands.

• Comprehensive Support: HPE Foundation Care provides both hardware and software support tailored to your needs, ensuring that you receive assistance for all eligible HPE products.
• On-site Hardware Repair: In the event of a hardware issue, enjoy the convenience of on-site repairs, minimizing downtime and keeping your operations running smoothly.
• Remote Diagnosis: Benefit from remote technical support and diagnosis to quickly identify and resolve any software or hardware issues, enhancing your operational efficiency.
• Fast Response Times: Experience a 4-hour service response time for parts and labor, ensuring that critical issues are addressed promptly, enhancing your productivity.
• Access to Software Updates: Stay current with the latest software enhancements and patches, including updates for selected third-party software, keeping your systems secure and efficient.

Technical Details of HPE Foundation Care Onsite Service

• Service Duration: 1 Year
• Service Coverage: Comprehensive hardware and software support for eligible HPE products
• Support Channels: Remote diagnosis and on-site repair options available
• Response Time: 4 Hours for parts and labor
• Software Support: Basic Software Support and Collaborative Call Management for selected non-HPE software

How to Install HPE Foundation Care Onsite Service

To install and activate your HPE Foundation Care Onsite service, follow these simple steps:

1. Purchase the HPE Foundation Care Onsite - Extended Service package through an authorized HPE partner or directly from HPE.
2. Upon purchase, you will receive a service contract and confirmation of coverage via email or mail.
3. Contact HPE customer service to register your HPE products under the service plan.
4. Ensure that your IT team is aware of the support channels and response times associated with your service agreement.
5. In case of any issues, reach out to HPE support via the designated contact methods outlined in your service contract.

Frequently Asked Questions

• What is HPE Foundation Care Onsite Service? HPE Foundation Care Onsite Service is a support service that provides comprehensive hardware and software assistance for HPE and selected third-party products, including remote diagnosis, on-site repairs, and access to software updates.
• How long does the service last? The service is valid for one year from the date of purchase, ensuring ongoing support and maintenance for your IT infrastructure.
• What is the response time for on-site support? The service guarantees a response time of 4 hours for parts and labor, allowing for prompt resolution of critical issues.
• Are software updates included in the service? Yes, the service includes access to software updates and patches for eligible software products, ensuring that your systems are secure and up-to-date.
• How can I contact HPE support? You can contact HPE support through the contact information provided in your service contract, including phone and email options for immediate assistance.