HPE Foundation Care Onsite - Extended Service - 1 Year - Service

The HPE Foundation Care Onsite - Extended Service - 1 Year is an essential service designed to ensure the optimal operation of your IT infrastructure. With the ever-increasing reliance on technology, maintaining system availability and performance is crucial for any business. This comprehensive service offers both hardware and software support, enabling your organization to focus on its core activities while HPE handles the technical details.

• Comprehensive Coverage: HPE Foundation Care provides extensive support for both hardware and software products, ensuring that your IT infrastructure remains operational and efficient.
• On-Site Hardware Repair: Should issues arise, HPE's expert technicians can provide on-site hardware repair, significantly reducing downtime and ensuring your business continuity.
• Remote Diagnosis and Technical Support: The service includes remote diagnosis and support, allowing for quick resolution of hardware and software problems without the need for on-site visits whenever possible.
• Predictable Cost of Ownership: Enjoy a predictable total cost of ownership with the HPE Foundation Care service, allowing your organization to budget effectively without unexpected expenses.
• Rapid Response Times: With a 4-hour parts and labor service response time, HPE ensures that your issues are addressed swiftly, minimizing disruptions to your operations.

Technical Details of HPE Foundation Care Onsite - Extended Service

• Service Duration: 1 Year
• Response Time: 4 Hour - Parts and Labor service response time
• Support Coverage: Includes hardware repair, remote technical support, software updates, and patches
• Eligible Software Support: Access to Basic Software Support and Collaborative Call Management for selected non-HPE software
• Hardware Coverage: Applies to eligible HPE hardware products and select third-party products

How to Install HPE Foundation Care Onsite - Extended Service

To get started with HPE Foundation Care Onsite - Extended Service, follow these steps:

1. Purchase the HPE Foundation Care Onsite - Extended Service - 1 Year through your HPE authorized reseller or directly from HPE.
2. Once purchased, you will receive confirmation and instructions via email on activating your service.
3. Contact HPE support to register your hardware and software products that will be covered under the service.
4. Coordinate with your IT team to ensure they are familiar with the support processes and escalation procedures.
5. Keep a record of all service-related documentation for future reference and support inquiries.

Frequently Asked Questions

What is included in the HPE Foundation Care Onsite service?

The service includes comprehensive hardware and software support, remote technical support, software updates, on-site hardware repair, and access to Basic Software Support for selected non-HPE software.

How quickly can I expect a response when I request support?

HPE Foundation Care guarantees a 4-hour parts and labor service response time, ensuring prompt attention to any issues that arise.

Is this service suitable for third-party hardware and software?

Yes, the HPE Foundation Care Onsite service covers selected third-party hardware and software products in addition to HPE products, enhancing your support options.

Can I extend the service after the one-year period?

Yes, you can renew or extend your HPE Foundation Care Onsite service upon its expiration by contacting your HPE representative or authorized reseller.

How do I report an issue that requires support?

You can report issues directly through HPE's technical support portal, by phone, or through your designated support contact.

With HPE Foundation Care Onsite - Extended Service - 1 Year, you can rest assured that your IT infrastructure is in capable hands. Experience peace of mind knowing that expert support is just a call away, and your systems are being actively maintained to maximize performance and reliability.