HPE Foundation Care Onsite - Extended Service - 1 Year - Service

Introducing the HPE Foundation Care Onsite - Extended Service - 1 Year - Service, a comprehensive support solution designed to enhance the reliability and availability of your IT infrastructure. Tailored for businesses that rely on HPE hardware and selected third-party products, this service aims to ensure your systems remain operational with minimal downtime. With the backing of Hewlett Packard Enterprise (HPE) technical resources, you can expect prompt and professional assistance, allowing your IT team to focus on what they do best.

• Comprehensive Hardware and Software Support: HPE Foundation Care Service includes robust support for both hardware and software issues, ensuring that you receive a holistic service experience. Whether it's a hardware malfunction or a software glitch, HPE's technical resources are just a call away.
• On-Site Hardware Repair: In the event of a hardware issue, this service guarantees on-site hardware repair by HPE experts. This ensures that problems are resolved quickly and efficiently, reducing the potential for downtime and disruption to your operations.
• Remote Diagnosis and Support: HPE provides remote diagnosis capabilities that allow for immediate troubleshooting and support. This feature helps to quickly identify issues and deploy solutions before they escalate into larger problems.
• Access to Software Updates: As part of the service, you receive access to critical software updates and patches, keeping your systems secure and up-to-date. This service includes updates for selected HPE-supported third-party software products, ensuring comprehensive coverage.
• Fast Response Times: With a 4-hour service response time for parts and labor, you can trust that your IT needs will be addressed promptly. This feature provides peace of mind and the assurance of quick solutions from on-site experts.

Technical Details of Product

• Service Type: HPE Foundation Care Onsite
• Service Duration: 1 Year
• Service Level: Extended Service
• Response Time: 4 Hours for Parts and Labor
• Includes: Remote diagnosis, on-site support, software updates, and patches

How to Install

Installation and setup of HPE Foundation Care Service is straightforward. Once you purchase the service, follow these steps:

1. Contact HPE Support through your account or service representative.
2. Provide information regarding your HPE hardware and any third-party products you wish to include in the coverage.
3. HPE will verify eligibility and provide you with service details and timelines.
4. Once confirmed, HPE will ensure that your technical support is active and ready for use.

Frequently Asked Questions

• What products are covered under HPE Foundation Care? HPE Foundation Care covers a wide range of HPE hardware products along with selected third-party software. Contact HPE for detailed eligibility information.
• Is on-site support available for all issues? On-site support is provided for hardware issues that cannot be resolved remotely. HPE technicians will assess the situation and determine the need for on-site intervention.
• How quickly can I expect a response? HPE Foundation Care guarantees a response time of 4 hours for parts and labor, ensuring that you receive timely support wherever possible.
• Will I receive software updates automatically? Yes, as part of the service, you will gain access to software updates and patches, ensuring your systems remain secure and up-to-date.
• Can I upgrade my service level? Yes, you can discuss options for upgrading your service level with your HPE representative to meet your evolving business needs.