HPE Foundation Care Onsite - Extended Service - 1 Year - Service

The HPE Foundation Care Onsite - Extended Service - 1 Year is designed to ensure the reliability and efficiency of your IT infrastructure. This comprehensive service combines essential hardware and software support, allowing your organization to focus on your core business activities while we handle the technical complexities. With HPE's expert resources at your disposal, you can expect unparalleled support and maintenance for your IT systems.

• Comprehensive Support: HPE Foundation Care offers a combination of hardware and software services that enhance the availability of your IT infrastructure, ensuring that both elements work seamlessly together.
• On-Site Hardware Repair: Should any hardware issues arise, HPE provides on-site repair services, minimizing downtime and keeping your operations running smoothly.
• Remote Diagnosis and Support: Access to HPE’s technical expertise remotely allows for quick identification and resolution of issues, reducing the need for on-site visits.
• Software Updates and Patches: Stay ahead of potential vulnerabilities with access to software updates and patches for HPE-supported third-party products, helping you maintain an optimal operating environment.
• Predictable Cost of Ownership: Enjoy the benefits of a predictable total cost of ownership, which allows you to budget effectively while ensuring your systems are optimally maintained.

Technical Details of Product

• Service Duration: 1 Year
• Response Time: 4 Hour - Parts and Labor service response time
• Support Coverage: Includes remote technical support, software updates, and patches for eligible products
• Eligible Products: Covers HPE hardware and selected third-party software products
• Service Features: Collaborative Call Management and Basic Software Support available for selected software

How to Install

To ensure the efficient operation of your HPE Foundation Care Onsite - Extended Service, follow these steps:

1. Purchase the HPE Foundation Care service for your eligible hardware and software products.
2. Contact HPE to confirm the services included and ensure your products are eligible for coverage.
3. Set up a support account with HPE to access remote technical support and software updates.
4. When a hardware issue arises, initiate a service request through your HPE support account for on-site assistance.
5. Regularly check for software updates and patches through your HPE account to keep your systems secure and up to date.

Frequently Asked Questions

• What is covered under the HPE Foundation Care service?
  The HPE Foundation Care service includes hardware support with on-site repair and remote diagnosis, as well as software support for HPE and selected third-party products.
• How quickly can I expect a response for on-site support?
  HPE Foundation Care guarantees a 4-hour response time for parts and labor service to ensure minimal downtime.
• Can I get support for third-party software products?
  Yes, HPE Foundation Care includes support for selected third-party software products, along with access to updates and patches.
• Is there a long-term commitment required for this service?
  The HPE Foundation Care Onsite - Extended Service is offered as a 1-year service duration, allowing you to assess your needs after this period.
• How do I initiate a service request?
  You can initiate a service request through your HPE support account for on-site assistance whenever needed.