HPE Foundation Care Onsite - Extended Service - 1 Year - Service

The HPE Foundation Care Onsite - Extended Service - 1 Year offers a robust solution for businesses seeking comprehensive support for their IT infrastructure. This service ensures that your hardware and software are well-maintained, reducing downtime and increasing productivity. With HPE's expert technical resources at your disposal, you can focus on your core business operations while knowing that your IT environment is in safe hands.

• Comprehensive Hardware and Software Support: HPE Foundation Care Service provides extensive support covering both hardware and software issues, ensuring your IT environment is continuously operational and efficient.
• Rapid On-Site Repair Services: In case of hardware failures, the service includes rapid on-site repair, minimizing downtime and disruptions to your business operations.
• Remote Diagnosis and Troubleshooting: Access to HPE’s remote diagnosis and troubleshooting allows for swift issue identification and resolution, which helps maintain high system availability.
• Availability of Software Updates: The service guarantees access to the latest software updates and patches for both HPE and selected third-party software products, enhancing your software’s performance and security.
• Quick Response Times: HPE Foundation Care ensures a 4-hour parts and labor service response time, equipping you with peace of mind and reducing the impact on your business continuity.

Technical Details of the Product

• Service Type: HPE Foundation Care Onsite
• Service Duration: 1 Year
• Response Time: 4 Hours for parts and labor
• Coverage: Eligible HPE hardware products and selected third-party software
• Support: Remote technical support and software updates included

How to Install

To utilize the HPE Foundation Care Onsite Service, follow these simple steps:

1. Purchase the Service: Ensure you have purchased the HPE Foundation Care Onsite - Extended Service for your eligible HPE hardware products.
2. Contact HPE Support: Reach out to HPE's support team to register your service and provide details about your hardware and software products.
3. Prepare Your IT Environment: Ensure that your IT infrastructure is ready for monitoring and support. This may involve providing access credentials to HPE technical resources.
4. Receive Onboarding Assistance: HPE will guide you through the onboarding process, ensuring that remote diagnostics and support capabilities are properly configured.

Frequently Asked Questions

What is included in the HPE Foundation Care Onsite Service?

The service includes comprehensive hardware and software support, on-site hardware repair, remote technical assistance, access to software updates, and a guaranteed 4-hour response time for parts and labor.

Which products are eligible for this service?

The service covers eligible HPE hardware products and may include basic software support for selected third-party software. Please contact HPE for a list of eligible products.

How does the on-site repair service work?

In the event of a hardware issue that cannot be resolved remotely, HPE will dispatch a technician to your location to repair the hardware promptly, ensuring minimal disruption to your operations.

Can I upgrade my service level?

Yes, HPE provides various service levels. You can contact HPE to discuss options for upgrading your existing service package if required.

What is the duration of the service?

The HPE Foundation Care Onsite service is offered for a duration of 1 year, after which it can be renewed or upgraded as needed.