HPE Foundation Care Onsite - Post Warranty (Renewal) - 1 Year - Warranty

Enhance the resilience and reliability of your IT infrastructure with the HPE Foundation Care Onsite - Post Warranty (Renewal) - 1 Year - Warranty. This comprehensive service is designed to provide exceptional hardware and software support, ensuring your systems remain operational and efficient long after the original manufacturer’s warranty has expired. With HPE's technical expertise at your disposal, you can focus on your core business while we handle the complexities of maintaining your IT environment.

• Comprehensive IT Support: Receive extensive hardware and software services tailored to boost the availability of your IT infrastructure. HPE's dedicated technical resources collaborate with your IT team to effectively resolve issues related to HPE and selected third-party products.
• On-site Hardware Repair: When remote diagnosis is not enough, HPE Foundation Care ensures on-site hardware repair services are readily available. This guarantees minimal disruption to your operations and quick resolution of hardware-related issues.
• Basic Software Support: Eligible HPE hardware products come with Basic Software Support, including collaborative call management for selected non-HPE software. This means you can manage software-related problems with the same level of expertise and urgency as hardware issues.
• Rapid Response Times: Benefit from HPE's 4-Hour Replacement service response time. This feature ensures that you have a reliable support system in place, allowing for swift resolution of critical hardware failures when you need it the most.
• Annual Service Coverage: With a one-year service duration, you can enjoy peace of mind knowing that your IT systems are protected from breakdowns and ready to perform at their best. This service is a cost-effective solution to maintain efficiency and reliability in your operations.

Technical Details of the Product

• Service Type: Onsite hardware and software support
• Duration: 1 Year
• Response Time: 4-Hour Replacement Service
• Software Support: Basic Software Support and updates for selected third-party software
• Coverage: HPE and selected third-party products

How to Install

To install your HPE Foundation Care Onsite service, simply follow these steps:

1. Contact your HPE representative or authorized distributor to initiate your service renewal.
2. Provide all required information regarding your existing IT infrastructure and any specific coverage needs.
3. Once your order is confirmed, you will receive a confirmation along with details on how to access your support services.
4. Familiarize yourself with the support portal where you can directly access resources, submit service requests, and manage your account.
5. In case of any hardware or software issues, reach out through the support methods provided to get timely assistance.

Frequently Asked Questions

• What is covered under HPE Foundation Care Onsite service? The service covers both hardware and software support for eligible HPE and selected third-party products, including on-site hardware repair, remote diagnosis, and software updates.
• How do I renew my HPE Foundation Care Onsite service? Renewals can be initiated through your HPE representative or authorized distributor. Ensure your coverage is reviewed and adjusted based on your current IT infrastructure needs.
• What is the average response time for support? HPE offers a 4-Hour Replacement service response time to address critical hardware failures efficiently.
• Can I get support for third-party software? Yes, Basic Software Support is available for selected non-HPE software products as part of the service package.
• What happens after my one-year service expires? Once your service expires, you will need to renew your HPE Foundation Care Onsite service to continue receiving support. It's advisable to renew before expiration to avoid any service interruptions.