HPE Foundation Care Onsite - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care Onsite - Post Warranty (Renewal) - 1 Year Warranty is an essential service for businesses looking to maintain high levels of operational efficiency and minimize downtime. This service is designed to provide comprehensive support for both hardware and software, ensuring that your IT infrastructure remains available and reliable. With HPE's technical resources at your disposal, you can tackle any hardware or software issues that may arise, allowing your IT team to focus on strategic initiatives rather than troubleshooting. Explore the unique features and benefits that make the HPE Foundation Care service an indispensable addition to your IT strategy.

• Comprehensive Support: HPE Foundation Care offers a blend of hardware and software services tailored to enhance the availability and performance of your IT systems. This enables quick resolution of issues, whether they are hardware failures or software bugs.
• On-Site Hardware Repair: For hardware products covered under HPE Foundation Care, the service includes on-site hardware repair when needed. This means faster resolutions without the need for shipping equipment off-site, thereby reducing downtime significantly.
• Remote Diagnosis and Support: Benefit from HPE's remote diagnosis capabilities, allowing issues to be identified and resolved quickly, often without the need for an on-site visit. This feature ensures a more efficient support process, saving time and resources.
• Software Support and Updates: HPE Foundation Care extends its services to software products as well, providing remote technical support and access to critical updates and patches. This includes updates for selected third-party software, ensuring your software environment is always up-to-date.
• Fast Response Times: HPE Foundation Care guarantees a 4-hour replacement service response time, ensuring that critical hardware issues are addressed promptly, which translates to increased dependability for your business operations.

Technical Details of Product

• Service Duration: 1 Year
• Support Type: On-site and Remote
• Response Time: 4 Hour - Replacement Service
• Coverage: HPE hardware and selected third-party products
• Included Services: Basic Software Support and Collaborative Call Management

How to Install

The installation of HPE Foundation Care Onsite service does not require physical installation. However, to activate the service, follow these steps:

• Contact your HPE representative or authorized reseller to initiate the renewal of your service.
• Provide necessary information about your existing hardware and software systems to determine eligibility.
• Once the renewal is processed, you will receive confirmation and service details.
• Access HPE’s online support portal for resources, updates, and support as needed.

Frequently Asked Questions

• What types of hardware are covered under HPE Foundation Care?

  HPE Foundation Care covers a range of HPE hardware products. Contact HPE directly to verify the eligibility of your equipment.

• Is software support included in HPE Foundation Care?

  Yes, HPE Foundation Care provides support for selected software products, including updates and technical support.

• How do I request support?

  Support can be requested through the HPE support portal, or by contacting your designated HPE support representative.

• What is the typical response time for on-site support?

  The service guarantees a 4-hour replacement response time, ensuring that critical issues are resolved quickly.

• Can I renew my service?

  Yes, the HPE Foundation Care service can be renewed annually to maintain continuous support for your IT infrastructure.