HPE Foundation Care Onsite - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care Onsite - Post Warranty (Renewal) - 1 Year - Warranty is an essential service designed for organizations looking to sustain the performance and reliability of their IT infrastructure. This service provides comprehensive hardware and software support, ensuring that your systems operate efficiently and effectively. With HPE technical resources at your disposal, you can increase the availability of your IT infrastructure while minimizing downtime, all at a predictable cost.

• Comprehensive Support: HPE Foundation Care Onsite provides extensive support for both hardware and software issues, enabling your IT team to quickly resolve problems with HPE and select third-party products.
• On-Site Hardware Repair: When remote diagnosis isn't enough, HPE offers on-site hardware repair services, ensuring that any issues are resolved swiftly and effectively to keep your systems running smoothly.
• Basic Software Support: The service includes Basic Software Support for eligible HPE hardware products, which also covers collaborative call management for select non-HPE software, making it a versatile solution for diverse IT environments.
• Fast Response Times: With a 4-hour replacement service response time, you can count on HPE to deliver timely solutions that enhance the dependability of your IT operations.
• Access to Updates and Patches: HPE Foundation Care ensures you have access to the latest software updates and patches for supported HPE software products, keeping your systems secure and efficient.

Technical Details of the Product

The HPE Foundation Care Onsite service includes:

• Remote diagnosis and support for hardware and software issues.
• On-site repair services for eligible hardware products.
• Remote technical support and software updates for covered software products.
• Collaboration for call management with selected non-HPE software.
• Access to updates for supported third-party software as they become available.
• A dedicated service duration of 1 year to provide ongoing support and maintenance.

How to Install

To benefit from the HPE Foundation Care Onsite service, you need to follow these steps:

1. Contact your HPE representative or authorized partner to discuss your eligibility and specific needs.
2. Complete the necessary paperwork for the service renewal.
3. Coordinate with your HPE representative to establish a schedule for the on-site support.
4. Ensure your IT team is aware of the support contact details and processes for logging service requests.
5. Once enrolled, you can immediately start utilizing the service benefits.

Frequently Asked Questions

1. What does HPE Foundation Care Onsite cover?

HPE Foundation Care Onsite covers comprehensive hardware and software support, including on-site repairs for eligible products, remote diagnosis, and access to software updates.

2. How long is the service coverage?

The standard duration for the HPE Foundation Care Onsite service is 1 year, which can be renewed upon expiration.

3. Is this service applicable to third-party products?

Yes, the HPE Foundation Care service includes support for selected third-party products, ensuring broader coverage for your IT infrastructure.

4. What is the expected response time for on-site support?

HPE Foundation Care Onsite guarantees a 4-hour response time for replacement services, ensuring that your operations remain as uninterrupted as possible.

5. How do I request support?

Support requests can be logged through your HPE account or by contacting your HPE representative directly. It is essential to have your service details on hand when making a request.