HPE Foundation Care - Post Warranty - 1 Year - Warranty

Introducing the HPE Foundation Care - Post Warranty - 1 Year - Warranty, the ultimate solution for businesses looking to enhance the reliability and performance of their IT infrastructure even after the manufacturer's warranty has lapsed. With a commitment to keeping your systems operational and efficient, HPE provides a comprehensive support framework that addresses both hardware and software needs effectively. Experience peace of mind with HPE Foundation Care, allowing your IT team to focus on strategic initiatives while we take care of the technical details.

• Comprehensive Support: HPE Foundation Care delivers an extensive range of hardware and software services designed specifically to increase the availability and reliability of your IT infrastructure.
• Remote Diagnosis and On-Site Repair: Take advantage of remote diagnosis and support, alongside on-site hardware repair services when necessary, to ensure issues are resolved quickly and hassle-free.
• Software Support and Updates: Stay secure and up-to-date with remote technical support and timely software updates and patches for HPE-supported third-party software products.
• Flexible Support Levels: Customize your support experience with various service level options, including HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service, tailored to your unique business requirements.
• 24/7 Availability: Report incidents with covered hardware or software through a telephone or web portal anytime, day or night, providing peace of mind knowing help is always just a call or click away.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Response Time: 4 Hour Phone Support service response time for maximum efficiency
• Coverage Options: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, HPE Foundation Care CTR Service
• Support Availability: Coverage is subject to local availability and may vary based on product eligibility

How to Install HPE Foundation Care

Activating HPE Foundation Care is straightforward. Follow these simple steps:

1. Contact your local HPE sales office to confirm eligibility and discuss your specific needs.
2. Choose the appropriate service level that aligns with your operational requirements.
3. Complete the necessary agreements and documentation provided by HPE.
4. Once your service is activated, you will receive instructions on accessing remote support and resources.
5. Start utilizing HPE Foundation Care services by reporting any incidents through the designated channels.

Frequently Asked Questions

• What is HPE Foundation Care? HPE Foundation Care is a comprehensive support service that includes hardware and software assistance designed to enhance the availability and reliability of your IT infrastructure.
• What types of support does HPE Foundation Care provide? The service offers remote diagnosis, on-site hardware repair, software updates, and various flexible support levels tailored to meet your business needs.
• How can I report an issue with my HPE products? You can report incidents via telephone or web portal, available 24/7, or utilize the HPE electronic remote support solution for automated reporting.
• Is software support included in the HPE Foundation Care service? Yes, HPE Foundation Care provides remote technical support and access to updates for eligible software products, including selected third-party software.
• What happens after the manufacturer's warranty expires? HPE Foundation Care protects your systems from breakdown after the manufacturer's warranty expires, ensuring continuous support and service.