HPE Foundation Care - Post Warranty - 1 Year - Warranty

HPE Foundation Care - Post Warranty - 1 Year - Warranty is a comprehensive support solution designed to enhance the availability and reliability of your IT infrastructure. This service is perfect for organizations looking to maintain peak performance and ensure minimal downtime after the standard warranty period has expired. By partnering with Hewlett Packard Enterprise (HPE), your business gains access to a wealth of technical resources aimed at resolving hardware and software issues efficiently, allowing you to focus on what matters most - your core operations.

• Comprehensive Support: HPE Foundation Care provides a full suite of hardware and software services, ensuring that your IT environment is well-supported and maintained.
• On-Site Hardware Repair: If a hardware issue arises, qualified technicians will be dispatched to your location for on-site repairs, minimizing disruption to your operations.
• Next Business Day (NBD) Response: Enjoy peace of mind with a guaranteed response time for hardware support, ensuring quick resolution and minimal downtime.
• Remote Technical Support: Gain access to HPE's expert technical support team for remote diagnosis and problem resolution, providing timely assistance without the need for on-site visits.
• Software Updates and Patches: Ensure your software is up-to-date with access to the latest updates and patches, enhancing functionality and security.

Technical Details of Product

The HPE Foundation Care - Post Warranty service includes:

• 1-Year duration of service
• Remote diagnosis and support for eligible hardware and software products
• On-site hardware repair services as needed
• Basic Software Support may be included for eligible software products
• Collaborative Call Management for selected non-HPE software

How to Install

To benefit from HPE Foundation Care - Post Warranty service, follow these simple steps:

1. Purchase the HPE Foundation Care service package from an authorized HPE distributor or partner.
2. Upon purchase, you will receive a confirmation email with your service details and instructions.
3. Set up your HPE hardware and software as per the usual installation guidelines provided by HPE.
4. Contact HPE support to activate your service and gain access to your designated technical resources.
5. Keep your support contacts readily available for any future service needs.

Frequently Asked Questions

1. What is included in the HPE Foundation Care service?

The HPE Foundation Care service includes hardware support, remote diagnosis, on-site repairs, software updates, and access to technical support for a wide range of HPE and eligible third-party products.

2. How does the Next Business Day support work?

The Next Business Day (NBD) service ensures that if a hardware failure occurs, HPE will respond and provide support within the next business day, minimizing possible downtime.

3. Is software support included in this service?

Yes, software support is included for eligible software products, which may consist of remote technical assistance and access to updates and patches.

4. Can I get on-site support for software issues?

While on-site support is primarily available for hardware issues, HPE can provide guidance regarding software-related problems remotely or through collaborative management.

5. How do I determine if my products are eligible for this service?

To find out if your hardware and software products are eligible for HPE Foundation Care, please contact HPE customer support or consult your service agreement documentation.