HPE Foundation Care - Post Warranty - 1 Year - Warranty

The HPE Foundation Care - Post Warranty - 1 Year - Warranty is your essential partner in maximizing the longevity and efficiency of your IT infrastructure. This comprehensive service provides unparalleled support and maintenance for your HPE and selected third-party products, ensuring that your operations run smoothly and without interruption even after the manufacturer's warranty has expired. With HPE Foundation Care, you gain access to expert technical resources dedicated to resolving your hardware and software challenges, thus safeguarding your investment.

• Comprehensive Coverage: HPE Foundation Care offers extensive hardware and software services designed to enhance the availability of your IT infrastructure, providing peace of mind for businesses of all sizes.
• Remote Diagnosis and Support: Enjoy the convenience of remote troubleshooting and technical support. HPE experts are just a call away, ready to help you resolve any issues that arise swiftly and efficiently.
• On-Site Hardware Repair: Should any problem require physical intervention, our on-site support ensures that certified professionals are available to provide quick resolutions, minimizing downtime and keeping your operations on track.
• Access to Software Updates: With HPE Foundation Care, you receive timely access to software patches and updates for HPE-supported third-party products, ensuring that your systems are always up to date and equipped with the latest features.
• Next Business Day Service: Benefit from a commitment to service with a Next Business Day response time for parts and labor. This prompt service ensures maximum efficiency and minimal disruption to your business activities.

Technical Details of Product

- Service Type: Post Warranty Support
- Duration: 1 Year
- Response Time: Next Business Day for parts and labor
- Coverage: HPE hardware and selected third-party software
- Service Features: Remote diagnosis, on-site hardware repair, access to software updates, Basic Software Support, and Collaborative Call Management where applicable.

How to Install

1. Ensure that your HPE hardware is eligible for Foundation Care coverage.
2. Contact HPE customer service or your HPE account representative to activate your service plan.
3. For any software setup, follow the installation guides provided by HPE during the onboarding process.
4. Once activated, keep your service information accessible for immediate reference when support is needed.

Frequently Asked Questions

What is included in the HPE Foundation Care service?
HPE Foundation Care includes remote diagnosis, on-site repair for hardware issues, access to software updates, and collaborative management for eligible software products.

Is this service available for third-party software?
Yes, HPE Foundation Care may include support for selected third-party software, but please confirm eligibility with HPE.

How do I know if my product is eligible for this service?
Contact HPE directly to verify the eligibility of your specific hardware and software products for Foundation Care coverage.

What should I do if I need immediate support?
Call the HPE customer support line to access immediate troubleshooting assistance and escalate any urgent issues as needed.

Can I renew my HPE Foundation Care service?
Yes, HPE Foundation Care can typically be renewed at the end of your service term; please contact HPE for more information regarding renewal options.