HPE Foundation Care - Post Warranty - 1 Year - Warranty

The HPE Foundation Care - Post Warranty - 1 Year - Warranty is an essential service designed to enhance the performance and longevity of your IT infrastructure. Tailored specifically for Hewlett Packard Enterprise (HPE) hardware and selected third-party products, this comprehensive support service ensures that your IT environment operates smoothly, minimizing downtime and maximizing productivity. With a range of support features and flexible options, the HPE Foundation Care service is your go-to solution for reliable technical assistance, whether you encounter hardware or software challenges.

• Comprehensive Support Services: HPE Foundation Care provides integrated hardware and software support, helping your IT team tackle issues effectively with access to HPE's expert technical resources.
• Remote and On-Site Assistance: The service includes remote diagnosis and troubleshooting, as well as on-site hardware repair when necessary, ensuring swift resolution of any problems.
• Access to Software Updates: Stay current with the latest software versions and patches, as HPE provides remote technical support and access to updates for HPE-supported third-party software products.
• Flexible Service Levels: Choose from three distinct service levels—NBD Service, 24x7 Service, or CTR Service—tailored to meet your business's operational needs and coverage requirements.
• 24/7 Incident Reporting: HPE allows you to report incidents through telephone or web portal access around the clock, ensuring any issues are addressed promptly, regardless of the time or day.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Response Time: 4 Hour Phone Support response time
• Availability: Coverage windows vary based on local availability.
• Product Eligibility: Coverage may differ based on specific hardware and software products.

How to Install HPE Foundation Care

1. Contact HPE: Reach out to your local HPE sales office to confirm the eligibility of your hardware and software products for the HPE Foundation Care service.

2. Choose Your Service Level: Select the service level that best suits your business needs (NBD Service, 24x7 Service, or CTR Service).

3. Complete the Purchase: Follow the guidance provided by your HPE representative to complete the purchase of the HPE Foundation Care service.

4. Set Up Access: Ensure that your IT team is trained on how to access the support options available, including the phone support and web portal for incident reporting.

5. Utilize the Service: Begin utilizing the service as needed, reporting incidents and accessing software updates as required to maintain your IT infrastructure.

Frequently Asked Questions

1. What types of products are eligible for HPE Foundation Care?

HPE Foundation Care is available for HPE hardware and selected third-party products. Contact HPE for detailed eligibility information.

2. What are the differences between the service levels?

The three service levels (NBD Service, 24x7 Service, and CTR Service) differ in terms of response times and coverage availability. Choose the one that fits your operational requirements best.

3. How does incident reporting work?

Incidents can be reported via telephone or through the web portal, available 24/7. This ensures quick attention to any issues that arise.

4. Are software updates included in the service?

Yes, HPE Foundation Care provides access to software updates and patches for HPE-supported third-party software products as they become available.

5. What if I need on-site support?

If on-site support is necessary, it is included in the service, ensuring minimal downtime while your hardware issues are resolved.