HPE Foundation Care - Post Warranty - 1 Year - Warranty

HPE Foundation Care - Post Warranty - 1 Year - Warranty is an essential service for organizations looking to enhance the reliability and performance of their IT infrastructure. This comprehensive support solution from Hewlett Packard Enterprise combines both hardware and software support to ensure that your IT systems operate seamlessly, allowing your team to concentrate on core business functions with confidence, free from the fear of unexpected disruptions. With HPE Foundation Care, you benefit from world-class technical resources tailored to your specific needs, ensuring peace of mind and a strong support framework.

• Comprehensive Support: HPE Foundation Care delivers a robust blend of hardware and software services, ensuring that your entire IT infrastructure is well-supported and increases overall system availability.
• Remote Diagnosis and On-Site Repair: In the event of hardware malfunctions, this service provides remote diagnosis, and if necessary, on-site hardware repair, facilitating rapid problem resolution.
• Basic Software Support: Eligible hardware products come with Basic Software Support, giving you access to help for both HPE and select third-party software.
• Timely Response: With a quick 4-hour parts and labor service response time, HPE Foundation Care minimizes downtime and allows for prompt issue resolution.
• One-Year Coverage: This service offers a full year of comprehensive support, maximizing your investment in HPE products and ensuring continuous productivity.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Response Time: 4 Hour - Parts & Labor service response time
• Service Type: Remote and On-Site support
• Included Services: Remote technical support, access to software updates and patches, Basic Software Support for eligible products, and Collaborative Call Management for selected non-HPE software.
• Supported Products: HPE hardware and selected third-party products.

How to Install HPE Foundation Care

To get started with HPE Foundation Care, follow these simple steps:

1. Contact HPE to verify eligibility for the Foundation Care service with your hardware and software products.
2. Once eligibility is confirmed, you will receive instructions on how to activate your service.
3. Set up any necessary accounts or access points as directed by HPE.
4. Upon activation, familiarize yourself with the available support resources, including how to initiate remote diagnosis and on-site support if needed.
5. Keep your contact information updated with HPE to ensure seamless communication for service requests.

Frequently Asked Questions

• What types of products are covered by HPE Foundation Care?

  HPE Foundation Care covers eligible HPE hardware and selected third-party products. For specific coverage questions, it's best to contact HPE directly.

• How can I initiate a service call?

  You can initiate a service call by contacting HPE's support line or through the online support portal, where you can also track your service requests.

• Is software support included with my hardware service?

  Yes, for eligible HPE hardware products, Basic Software Support and access to updates can be included as part of the service.

• What is the expected response time for on-site service?

  HPE Foundation Care offers a 4-hour parts and labor service response time to ensure that your issues are resolved quickly and efficiently.

• Can I extend my warranty beyond one year?

  Yes, you can discuss extending your warranty and service options with HPE prior to the expiration of your current service agreement.