HPE Foundation Care - Post Warranty - 1 Year - Warranty

Discover the peace of mind that comes with HPE Foundation Care - Post Warranty - 1 Year - Warranty. This essential support service is designed to enhance the availability and reliability of your IT infrastructure by providing comprehensive hardware and software services. Whether you're facing hardware issues or software challenges, HPE's expert technical resources are ready to assist your IT team in resolving problems efficiently, maximizing your operational performance.

• Comprehensive Hardware and Software Support: HPE Foundation Care encompasses a full range of support for both hardware and software, ensuring that your IT environment is always running smoothly.
• Expert Technical Assistance: Gain access to HPE's highly skilled technical resources who collaborate with your team to troubleshoot and resolve hardware and software issues effectively.
• Flexible Service Levels: Choose from various service levels, including HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service, tailored to meet your specific business needs.
• 24/7 Incident Reporting: Report incidents anytime through phone or web portal, allowing your team to maintain constant communication with HPE support for timely resolution.
• On-Site Hardware Repair: If required, on-site hardware repair services ensure that any issues are promptly resolved, minimizing downtime and maintaining productivity.

Technical Details of Product

The HPE Foundation Care - Post Warranty - 1 Year - Warranty includes:

• Remote diagnosis and support for covered hardware products.
• Access to software updates and patches for supported software products.
• Electronic access to product and support information, enhancing your IT staff's ability to troubleshoot and resolve issues.
• Basic Software Support and Collaborative Call Management for eligible non-HPE software.
• Customizable support coverage windows and response times tailored to your particular operational requirements.

How to Install

To activate your HPE Foundation Care - Post Warranty - 1 Year - Warranty, follow these steps:

1. Contact your local HPE sales office to determine eligibility and finalize your service selection.
2. Provide the necessary hardware and software details to ensure proper coverage.
3. Review and sign the service agreement provided by HPE.
4. Upon activation, familiarize your IT staff with the support resources available through HPE, including the web portal for incident reporting.
5. Keep communication lines open with HPE support to ensure all issues are addressed promptly.

Frequently Asked Questions

What types of products are covered under HPE Foundation Care?

HPE Foundation Care covers a wide range of HPE hardware and software products. Additionally, select third-party software products may be included based on eligibility.

What are the different service levels available?

HPE offers three distinct service levels: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service to suit various operational needs.

What should I do if I need technical support?

You can report incidents via telephone or the web portal, available 24/7. HPE's technical team is always ready to assist you in resolving any issues.

How long is the service duration?

The HPE Foundation Care - Post Warranty service lasts for one year from the activation date, providing you with reliable support for your IT infrastructure.

Can I upgrade my service level?

Yes, you can discuss upgrading your service level with your local HPE sales office to better suit your changing business needs.