HPE Foundation Care - Post Warranty - 1 Year - Warranty

Enhance the reliability of your IT infrastructure with the HPE Foundation Care - Post Warranty - 1 Year - Warranty. This comprehensive service plan is tailored for businesses looking to ensure the ongoing availability and performance of their IT systems. With a focus on delivering exceptional support for both hardware and software, HPE Foundation Care is your trusted partner in maintaining operational efficiency.

• Comprehensive Hardware and Software Support: HPE Foundation Care offers a blend of hardware and software services, ensuring that your entire IT environment is covered. Technical resources from Hewlett Packard Enterprise are available to assist your IT team, providing expert guidance to quickly resolve both hardware and software issues.
• Remote Diagnosis and On-Site Repair: With this service, you benefit from remote diagnosis capabilities, allowing for swift identification of issues. If on-site repair is necessary, HPE technicians will come to your location, minimizing any potential downtime.
• Basic Software Support: Eligible HPE hardware products also include Basic Software Support, ensuring your software environment is monitored and maintained. You’ll have access to necessary software updates and patches, ensuring that you are running the latest versions efficiently.
• Collaborative Call Management: For selected non-HPE software, HPE Foundation Care provides Collaborative Call Management, allowing seamless communication between your IT team and HPE support, which enhances troubleshooting and problem resolution processes.
• Rapid Response Time: Enjoy the peace of mind that comes with a 4-hour parts and labor service response time. This ensures that your IT issues are addressed promptly and effectively, minimizing interruptions to your business operations.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Post Warranty Support
• Response Time: 4-Hour Parts and Labor Service
• Support Availability: Remote & On-Site
• Coverage: Hardware and Software Components

How to Install

Installation of HPE Foundation Care is straightforward. After purchasing the service, you will receive a confirmation from HPE. Follow these steps:

1. Contact HPE Support to register your hardware under the Foundation Care service.
2. Provide necessary details about your IT infrastructure and any existing software products.
3. Review the coverage details with an HPE representative to ensure all components are included.
4. Once registered, you can start accessing support services as needed through HPE’s support portal or by contacting their customer service directly.

Frequently Asked Questions

• What is HPE Foundation Care? HPE Foundation Care is a service plan that provides comprehensive support for HPE hardware and software, aimed at maximizing the availability and performance of your IT infrastructure.
• What is included in the service? The service includes remote diagnosis, on-site hardware repair, Basic Software Support, and access to software updates and patches.
• How quickly can I expect a response? HPE Foundation Care offers a rapid response time of 4 hours for parts and labor service, ensuring minimal downtime.
• Is this service applicable to third-party software? Yes, HPE Foundation Care includes Collaborative Call Management for selected non-HPE software that is eligible.
• How long does the warranty last? The warranty under HPE Foundation Care is valid for 1 year from the date of purchase.