HPE Foundation Care - Post Warranty - 1 Year - Warranty

Ensure your IT infrastructure remains robust and reliable with the HPE Foundation Care - Post Warranty - 1 Year - Warranty. This comprehensive service enhances the value of your hardware and software investments by providing essential technical support, timely repairs, and critical updates. Designed for businesses that rely on HPE and selected third-party products, this warranty ensures that you have the necessary resources to maintain high availability and performance in your IT operations.

• Comprehensive Technical Support: Gain access to HPE's expert technical resources who work closely with your IT team to efficiently resolve hardware and software issues. This collaboration ensures that your systems remain operational with minimal downtime.
• On-Site Repair Services: In cases where a problem cannot be resolved remotely, HPE Foundation Care includes on-site hardware repair services. This feature guarantees that necessary repairs are executed swiftly, getting your systems back up and running quickly.
• Remote Diagnosis: Benefit from remote diagnosis support that allows for prompt identification and troubleshooting of issues, minimizing the time your team spends on resolving technical glitches.
• Basic Software Support: Eligible HPE hardware products may include Basic Software Support, ensuring you have access to essential updates and patches for optimal performance and security.
• Fast Response Times: Enjoy a 4 Hour - Parts & Labor service response time, allowing for quick resolution of hardware issues and maximizing your operational efficiency.

Technical Details of the Product

• Service Duration: 1 Year
• Availability: 24/7 support availability for urgent needs
• Coverage: Includes both hardware and software technical support
• Response Time: 4 Hour response time for parts and labor repairs
• Eligible Products: HPE hardware and selected third-party products

How to Install

To initiate your HPE Foundation Care service, follow these steps:

1. Contact your HPE representative or visit the HPE website to confirm eligibility for your specific hardware and software products.
2. Complete the necessary registration and service agreement forms to activate your warranty coverage.
3. Once registered, you will receive confirmation of your service details, including access to technical support and repair services.
4. For hardware issues, contact HPE support via phone or online portal to initiate a remote diagnosis or schedule an on-site visit as needed.

Frequently Asked Questions

What is HPE Foundation Care?

HPE Foundation Care is a comprehensive support service that provides hardware and software assistance to help maintain the availability of your IT systems.

What does the 1 Year Warranty cover?

The 1 Year Warranty covers technical support, remote diagnosis, on-site repair, software updates, and access to HPE’s expert resources for both hardware and selected software products.

How can I contact HPE for support?

You can contact HPE support through their official website, by phone, or through your designated HPE account representative for any technical issues or service inquiries.

Are third-party products covered under HPE Foundation Care?

Yes, HPE Foundation Care includes support for selected third-party products. Please consult with HPE for specific eligibility details regarding your third-party applications.

What are the response times for service requests?

HPE Foundation Care promises a 4 Hour - Parts & Labor service response time, ensuring that any required repairs are handled promptly to minimize disruption to your operations.