HPE Foundation Care - Post Warranty - 1 Year - Warranty

The HPE Foundation Care - Post Warranty - 1 Year - Warranty is an essential service designed to provide comprehensive hardware and software support for your IT infrastructure. This service is ideal for businesses looking to enhance the reliability and availability of their IT systems. With access to HPE's technical resources, your IT team can resolve issues efficiently, ensuring that your operations run smoothly without unexpected disruptions.

• Comprehensive Support: HPE Foundation Care includes extensive hardware and software services, ensuring that your IT infrastructure is well-supported and operational.
• Remote Diagnosis and On-Site Repair: Benefit from remote diagnosis for quick troubleshooting, along with on-site hardware repair when necessary, minimizing downtime and keeping your operations running efficiently.
• Access to Software Updates: Enjoy continuous updates and patches for both HPE and selected third-party software products, ensuring that your systems are always up to date and secure.
• Collaborative Call Management: For eligible products, engage in collaborative call management for seamless communication between HPE and your IT team, streamlining the problem-solving process.
• Flexible Service Levels: Choose from a range of reactive support levels tailored to your business needs, whether you require next-business-day service or 24/7 support, ensuring that your coverage fits your operational requirements.

Technical Details of Product

• Service Duration: 1 Year
• Service Availability: 24/7 availability for reporting incidents
• Support Levels: NBD Service, 24x7 Service, and CTR Service
• Response Time: 4 Hour - Phone Support service response time
• Coverage: Subject to local availability and product eligibility

How to Install

To install the HPE Foundation Care service, follow these steps:

1. Contact your local HPE sales office to confirm eligibility and select the desired service level.
2. Provide necessary product details to HPE for documentation.
3. Once the service agreement is established, HPE will enable service access for your designated IT team.
4. Familiarize your team with HPE's support portal for accessing resources and reporting incidents.
5. Continually monitor your IT infrastructure and leverage HPE support as needed for optimal performance.

Frequently Asked Questions

• What is covered under HPE Foundation Care?
  HPE Foundation Care covers both hardware and software support for eligible HPE products, including remote diagnosis, on-site repair, software updates, and patches.
• How do I report an incident?
  Incidents can be reported via telephone or through the HPE web portal, available 24/7 for all covered products.
• What are the service levels available?
  You can choose from HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service, depending on your operational needs.
• Can I get support for third-party products?
  Yes, HPE Foundation Care includes support for selected third-party products, subject to availability of information from the original manufacturer.
• Is HPE Foundation Care suitable for small businesses?
  Absolutely! HPE Foundation Care is designed to meet the needs of businesses of all sizes, ensuring that your IT infrastructure is protected and supported efficiently.