HPE Foundation Care - Post Warranty - 1 Year - Warranty

The HPE Foundation Care - Post Warranty - 1 Year - Warranty is designed to deliver exceptional support for your IT infrastructure, ensuring maximum uptime and operational efficiency. This comprehensive service package includes hardware and software support from Hewlett Packard Enterprise (HPE), empowering your IT team to overcome challenges effectively and maintain system performance.

• Comprehensive Coverage: HPE Foundation Care provides extensive support for both hardware and software, ensuring that your IT infrastructure remains reliable and available. With this service, you can leverage HPE’s technical resources to address and solve both hardware and software issues efficiently.
• Remote Diagnosis and Support: Experience the convenience of remote diagnosis and assistance, allowing your IT team to troubleshoot problems quickly. This feature minimizes the disruption to your operations and accelerates issue resolution.
• On-Site Hardware Repair: In the event that remote support cannot resolve the issue, HPE Foundation Care offers on-site hardware repair services. This ensures that any hardware problems are dealt with promptly, limiting downtime and maintaining your business continuity.
• Software Updates and Patches: With HPE Foundation Care, you gain access to essential software updates and patches for both HPE and selected third-party software products. Keeping your software up to date is crucial for maintaining security and performance.
• 4-Hour Parts and Labor Service Response Time: Benefit from a speedy 4-hour response time for parts and labor services, ensuring that your systems receive the attention they need without unnecessary delays. This quick response time enhances reliability and promotes smooth operations.

Technical Details of HPE Foundation Care - Post Warranty - 1 Year - Warranty

• Service Type: Comprehensive hardware and software support
• Service Duration: 1 Year
• Support Coverage: HPE hardware and selected third-party products
• Response Time: 4-Hour Parts and Labor service response
• Support Features: Remote diagnosis, on-site repair, software updates, and patches

How to Install HPE Foundation Care

To activate HPE Foundation Care, follow these simple steps:

1. Contact your HPE representative or authorized reseller to purchase the warranty service.
2. Provide necessary information regarding your existing IT infrastructure and any specific requirements.
3. Once your purchase is confirmed, you will receive a confirmation email along with your service details.
4. Follow the instructions provided to register your hardware and software products for support.
5. Once registered, you can access remote support services and begin utilizing your warranty benefits immediately.

Frequently Asked Questions

• What types of products are covered under HPE Foundation Care?
  HPE Foundation Care covers eligible HPE hardware products as well as selected third-party software, providing a comprehensive support experience.
• How can I access technical support?
  Technical support can be accessed via remote diagnosis or by contacting HPE support representatives directly through your registered service account.
• What is the response time for on-site repairs?
  The response time for on-site repairs under HPE Foundation Care is typically within 4 hours, ensuring quick resolution of hardware issues.
• Are software updates included in the service?
  Yes, HPE Foundation Care includes access to software updates and patches for HPE-supported products and select third-party software as they become available.
• How do I renew my HPE Foundation Care service?
  Renewal details can be obtained from your HPE representative. It's important to initiate the renewal process before the expiration of your current service to maintain uninterrupted support.