HPE Foundation Care - Post Warranty - 1 Year - Warranty

HPE Foundation Care - Post Warranty - 1 Year offers comprehensive support for your IT infrastructure, ensuring that your hardware and software continue to function smoothly after the manufacturer’s warranty expires. This service is specifically designed to increase system availability, providing you with peace of mind and the technical resources necessary to tackle any issues that may arise with HPE and selected third-party products.

• Comprehensive Coverage: HPE Foundation Care includes both hardware and software support to help you maintain the reliability of your IT systems, ensuring you can focus on your business operations.
• Remote Diagnosis and Support: Gain access to HPE technical resources who provide remote diagnosis and troubleshooting, making it easier to address hardware and software issues quickly and efficiently.
• On-Site Hardware Repair: If remote solutions are insufficient, HPE offers on-site hardware repair services, ensuring that any hardware problems are resolved with minimal disruption to your operations.
• Rapid Response Times: With a guaranteed 4-hour hardware support service response time, you can count on timely assistance that helps maintain the productivity of your IT infrastructure.
• Extended Warranty Duration: This service extends your warranty for an additional year, providing you with long-term support and service for ongoing productivity and operational efficiency.

Technical Details of Product

• Service Type: HPE Foundation Care - Post Warranty
• Service Duration: 1 Year
• Included Services: Hardware support, software updates, remote diagnosis, on-site repair
• Response Time: 4 hours for hardware support
• Eligibility: Coverage for selected HPE and third-party products

How to Install

To activate HPE Foundation Care, follow these simple steps:

1. Contact HPE or your HPE authorized reseller to purchase the post-warranty service.
2. Provide the necessary information regarding your existing HPE hardware and software products for eligibility verification.
3. Once verified, you will receive confirmation and details regarding your service coverage.
4. Access HPE's support portal for any immediate technical assistance or to schedule on-site service as required.

Frequently Asked Questions

What products are covered under HPE Foundation Care?

HPE Foundation Care covers selected HPE hardware and third-party products. It is recommended to contact HPE for a detailed list of eligible products.

What is the response time for on-site service?

The service guarantees a 4-hour response time for hardware support, ensuring that your issues are addressed promptly to minimize downtime.

Is software support included in this service?

Yes, HPE Foundation Care provides remote technical support for software issues and access to software updates and patches for eligible products.

Can I extend the service beyond one year?

Yes, HPE offers options for renewal of the Foundation Care service after the initial one-year period. Contact HPE for details on renewal options.

How do I contact HPE for support?

You can reach HPE support through their official website or by using the contact information provided in your service agreement for direct assistance.