HPE Foundation Care - Post Warranty - 1 Year - Warranty /r 5920-24 Svc

The HPE Foundation Care - Post Warranty - 1 Year - Warranty is a crucial service designed to enhance the reliability and efficiency of your IT infrastructure. Offered by Hewlett Packard Enterprise (HPE), this comprehensive support service minimizes downtime and maximizes the performance of your hardware and software systems. By opting for HPE Foundation Care, you guarantee that your IT team has access to expert technical support, timely updates, and essential resources, ensuring smooth operations across your organization.

• Comprehensive Hardware and Software Support: Gain access to HPE’s vast technical resources for resolving hardware and software issues related to HPE products as well as select third-party solutions.
• Remote Diagnosis and On-Site Repair: Enjoy peace of mind with remote diagnosis capabilities and on-site hardware repair services, providing prompt resolution to issues as they arise.
• Software Updates and Technical Support: Benefit from remote technical support and access to vital software updates and patches, including those for selected third-party software products.
• Electronic Access to Support Information: Equip your IT staff with electronic access to essential product and support information, streamlining problem resolution processes.
• Flexible Service Levels: Tailor your support requirements by choosing from a diverse range of reactive support levels designed to meet your specific business and operational needs.

Technical Details of HPE Foundation Care Service

The HPE Foundation Care service offers detailed hardware support features for covered hardware, along with specific software support features for eligible software products. Coverage windows, response times, and service level options are determined based on your product configuration. All service features are subject to local availability, and product eligibility may vary depending on your setup.

How to Install HPE Foundation Care Service

Installing the HPE Foundation Care service is a straightforward process. Follow these simple steps to get started:

1. Contact your local HPE sales office to discuss your service needs and verify your product's eligibility.
2. Select the appropriate service level based on your organization's requirements.
3. Complete the necessary documentation and agreements with HPE to formalize the service.
4. Once the service is activated, your IT team will receive access to technical resources, support contact information, and relevant updates.

Frequently Asked Questions

1. What does HPE Foundation Care cover?

HPE Foundation Care covers comprehensive hardware and software support, including remote diagnosis, on-site repair, and access to software updates and patches.

2. How do I report an incident?

Incidents can be reported to HPE via telephone or web portal, or as an automated equipment reporting event through the HPE electronic remote support solution, available 24/7.

3. What are the response times for support?

Response times vary based on the service level chosen. Options include HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service.

4. Can I choose different service levels for different products?

Yes, you have the flexibility to select various service levels based on the specific needs and configurations of your hardware and software.

5. Is third-party software support available?

Yes, HPE Foundation Care includes support for selected third-party software products, subject to availability from the original software manufacturer.