HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty is your comprehensive solution for maintaining the integrity and performance of your IT infrastructure. This service offers extensive hardware and software support from Hewlett Packard Enterprise, ensuring that your IT systems remain operational and efficient. Whether it's remote diagnosis, on-site repairs, or access to software updates, HPE Foundation Care is designed to meet the diverse needs of your organization while maximizing productivity.

• Comprehensive Support: HPE Foundation Care includes both hardware and software support, providing you with the peace of mind knowing that you have access to expert assistance whenever you need it.
• Rapid Response Times: With a 4-hour parts and labor service response time, HPE Foundation Care ensures that any issues are addressed swiftly, helping to minimize downtime and maintain productivity.
• On-site Repairs: Should remote diagnosis not resolve your issue, HPE offers on-site hardware repair services, ensuring that your problems are tackled head-on by qualified professionals.
• Access to Software Updates: Subscribers benefit from remote technical support and the latest software updates and patches, keeping your systems secure and up to date against emerging threats.
• Extended Service Duration: This warranty offers a full year of service, ensuring that you have long-term support and maintenance for your IT infrastructure.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Response Time: 4 Hour - Parts & Labor service response
• Support Coverage: Hardware and selected third-party products
• Services Included: Remote diagnosis, on-site hardware repair, Basic Software Support, Collaborative Call Management for selected non-HPE software

How to Install HPE Foundation Care

Installing HPE Foundation Care is a straightforward process:

1. Contact your HPE representative to confirm eligibility for the Foundation Care service.
2. Receive the service agreement and finalize the purchase of the HPE Foundation Care warranty renewal.
3. Once confirmed, you will gain access to remote support services and documentation for your hardware and software products.
4. Follow the guidance provided by HPE's technical resources to set up your support channels.

Frequently Asked Questions

• What is the benefit of HPE Foundation Care?
  HPE Foundation Care provides peace of mind by ensuring reliable support for your hardware and software, reducing downtime.
• How quickly can I expect a response for service issues?
  HPE offers a 4-hour response time for parts and labor, allowing for quick resolution of problems.
• Does HPE Foundation Care include support for third-party products?
  Yes, the service includes support for selected third-party products, depending on your specific agreement.
• Can I extend my HPE Foundation Care warranty?
  Yes, you can renew your HPE Foundation Care warranty before it expires to continue enjoying uninterrupted support.
• What happens if my issue cannot be resolved remotely?
  If remote diagnosis is unsuccessful, HPE will dispatch a technician for on-site repairs as part of the service.