HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

If you are looking to extend the life and reliability of your HPE hardware and software systems, the HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty is the perfect solution. This premium service is designed to provide comprehensive support for your IT infrastructure, ensuring that you can maintain high availability and performance. With HPE’s technical resources at your disposal, you can feel secure knowing that expert assistance is always within reach. Whether it's hardware or software issues, HPE Foundation Care offers a proactive approach to support, helping your IT team resolve any problems efficiently.

• Comprehensive Support: HPE Foundation Care delivers both hardware and software support, providing a holistic approach to managing your IT infrastructure. Enjoy peace of mind knowing that you have access to expert help for HPE and selected third-party products.
• Remote Diagnosis and On-site Repair: For hardware issues, benefit from remote diagnosis followed by on-site support if necessary. This ensures minimal downtime and a swift resolution to any technical problems that may arise.
• Basic Software Support: Gain access to Basic Software Support and Collaborative Call Management for selected non-HPE software. This means you can also rely on HPE’s expertise for your essential software needs.
• Regular Updates and Patches: HPE Foundation Care provides remote technical support and ensures you receive the latest software updates and patches. Stay current with software advancements and improve your system’s reliability.
• Quick Response Times: Enjoy a 4-hour parts and labor service response time, ensuring that your organization can continue operating smoothly without significant interruptions.

Technical Details of the Product

• Service Type: Post Warranty (Renewal)
• Service Duration: 1 Year
• Included Services: Remote diagnosis, on-site hardware repair, Basic Software Support, access to software updates and patches
• Response Time: 4 Hours for parts and labor
• Coverage: HPE hardware and selected third-party products

How to Install

Installing the HPE Foundation Care service is a straightforward process:

1. Contact your HPE representative or authorized reseller to discuss your requirements and confirm eligibility for the renewal service.
2. Once your service is confirmed, you will receive documentation detailing your coverage and support options.
3. Ensure that your IT team is aware of the available support channels. They can reach out for assistance through HPE’s dedicated support line or online portal.
4. Keep a record of all service interactions and updates to ensure smooth communication with HPE’s support team.

Frequently Asked Questions

• What is HPE Foundation Care?
  HPE Foundation Care is a service that provides comprehensive support for HPE hardware and software, ensuring high availability and performance of IT systems.
• What does the renewal service cover?
  The renewal service covers both hardware and software support, including remote diagnosis, on-site repairs, software updates, and patches for eligible products.
• How quickly can I expect a response?
  HPE Foundation Care guarantees a 4-hour response time for parts and labor services, ensuring quick resolution to any issues.
• Is third-party software supported?
  Yes, HPE Foundation Care includes Basic Software Support and Collaborative Call Management for selected non-HPE software.
• How do I renew my HPE Foundation Care service?
  Contact your HPE representative or authorized reseller to discuss your renewal options and confirm eligibility.