HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care - Post Warranty (Renewal) - 1 Year Warranty is an essential service designed to ensure the continued performance and reliability of your IT infrastructure after the expiration of the manufacturer's warranty. This comprehensive service provides a blend of both hardware and software support, allowing businesses to maintain high levels of operational efficiency and minimize downtime. With HPE's expert technical resources backing your operations, you can focus on your core business while we handle the complexities of IT support.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software support tailored to both HPE products and selected third-party solutions, ensuring a broad coverage for your IT systems.
• Remote Diagnosis and On-Site Repair: Get instant access to remote diagnosis by HPE experts. If issues cannot be resolved remotely, on-site hardware repairs are available to quickly address any problems.
• Software Update Access: Stay up-to-date with the latest software updates and patches for HPE-supported products, including selected third-party software, enhancing your system's security and functionality.
• Fast Response Time: Enjoy a 4-hour parts and labor service response time, ensuring that your IT infrastructure is back online as quickly as possible, reducing potential downtime.
• One Year of Reliable Service: This warranty renewal provides you with a full year of coverage, ensuring that your IT environment remains efficient and responsive to your business needs.

Technical Details of Product

• Service Type: Post Warranty Support
• Duration: 1 Year
• Response Time: 4 Hours for parts and labor
• Support Coverage: Hardware and software solutions
• Includes: Remote diagnosis, on-site repair, software updates

How to Install

To install and activate your HPE Foundation Care - Post Warranty service, follow these steps:

1. Purchase the HPE Foundation Care service renewal for your specific HPE hardware or software product.
2. Receive confirmation and details of your service agreement via email.
3. Ensure that your HPE hardware is registered in your HPE account for seamless support access.
4. Contact HPE support to set up the initial diagnosis if required, and familiarize your IT team with the support process.
5. Keep track of service usage and updates through your HPE account to maximize the benefits of your warranty renewal.

Frequently Asked Questions

• What does the HPE Foundation Care service cover?
  The service covers comprehensive hardware and software support, including remote diagnosis, on-site repairs, and access to software updates for HPE and selected third-party products.
• Can I renew my HPE Foundation Care service?
  Yes, you can purchase a renewal of the HPE Foundation Care service to continue receiving support after your initial warranty period ends.
• What is the typical response time for on-site support?
  HPE Foundation Care guarantees a 4-hour response time for parts and labor, ensuring quick resolution of issues.
• Are software updates included in this service?
  Yes, the service provides access to software updates and patches for supported HPE hardware and software products, including some third-party software.
• Who do I contact for support issues?
  You can contact HPE support directly through your HPE account for assistance with any hardware or software issues covered under the Foundation Care service.