HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty is an essential service for businesses that rely on HPE hardware and software solutions. This comprehensive post-warranty service is designed to enhance the availability and reliability of your IT infrastructure, ensuring your systems are always up and running. With HPE's seasoned technical resources at your disposal, you can expect prompt assistance and resolution for any hardware and software challenges that arise, minimizing downtime and maximizing efficiency.

• Comprehensive Support: HPE Foundation Care provides extensive hardware and software services, ensuring you receive the support needed for both HPE and select third-party products.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote troubleshooting and diagnosis, coupled with on-site hardware repair services, so you can swiftly resolve issues without unnecessary delays.
• Basic Software Support: For eligible HPE hardware products, benefit from Basic Software Support and Collaborative Call Management for certain non-HPE software, ensuring you have the necessary resources to address software-related inquiries.
• Timely Updates and Patches: Gain access to essential software updates and patches for HPE and selected third-party software products, keeping your systems secure and efficient.
• Rapid Response Time: With a 4 Hour - Parts and Labor service response time, HPE Foundation Care ensures that you receive timely support to minimize service interruptions and maintain operational continuity.

Technical Details of Product

• Service Duration: 1 Year
• Response Time: 4 Hours for Parts and Labor
• Coverage: Hardware and Software support for HPE products and select third-party solutions
• Support Features: Remote diagnosis, on-site repair, software updates, and patches

How to Install

To activate your HPE Foundation Care - Post Warranty (Renewal) service, follow these simple steps:

1. Contact your HPE representative or authorized reseller to purchase the service.
2. Provide details of your existing HPE products that require coverage.
3. Receive confirmation of your service activation and any required documentation.
4. For software-related support, ensure that your systems are registered with HPE to gain access to updates.
5. Start utilizing the remote support services immediately upon activation for any IT concerns.

Frequently Asked Questions

• What is HPE Foundation Care? HPE Foundation Care is a post-warranty service offering comprehensive support for HPE hardware and software products, ensuring continuous functionality and reliability.
• What types of products are covered under this service? The service covers eligible HPE hardware products and selected third-party software that aligns with HPE's policies.
• How does the remote support work? HPE's technical support team can remotely diagnose issues, provide guidance, and deploy updates to help troubleshoot problems without needing to be on-site.
• What is the average response time for on-site support? HPE Foundation Care offers a 4-hour response time for parts and labor, ensuring expedited service in case of hardware failure.
• Can I renew my service after the first year? Yes, you can renew your HPE Foundation Care service annually to continue receiving outstanding support and protection for your IT infrastructure.