HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

Introducing the HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty, a premium service designed to enhance the reliability and performance of your IT infrastructure. As a critical component of your technology ecosystem, this service provides expert support for both hardware and software, ensuring that your systems remain operational and efficient. With HPE's technical resources at your disposal, you can focus on what matters most—growing your business.

• Comprehensive Hardware and Software Support: HPE Foundation Care Service encompasses extensive hardware and software services that boost the availability of your IT systems. You can rely on HPE's technical expertise to swiftly address and resolve hardware and software issues, permitting minimal downtime and disruption.
• Remote Diagnosis and On-Site Repair: Included in your service plan is remote diagnosis and support along with on-site hardware repair. This means that if a problem arises, HPE's team can analyze the situation remotely, and if needed, dispatch personnel to perform repairs on your premises efficiently.
• Basic Software Support: For eligible HPE hardware products, the service may also cover Basic Software Support. This includes collaborative call management for selected non-HPE software, ensuring your entire technology stack is supported.
• Fast Response Times: With a 4-hour parts and labor service response time, you can rest assured that your issues will be addressed promptly. This quick turnaround minimizes waiting times and keeps your operations running smoothly.
• Cost-Effective Maintenance: The HPE Foundation Care service helps you make intelligent investment decisions regarding your equipment while minimizing inventory costs. With parts and labor service characteristics included, you maintain maximum dependability without the financial burden of unexpected repairs.

Technical Details of Product

• Service Duration: 1 Year
• Response Time: 4 Hours for Parts & Labor
• Remote Diagnosis and Support: Yes
• On-Site Hardware Repair: Yes
• Basic Software Support: Available for eligible hardware products
• Collaborative Call Management: Included for selected non-HPE software

How to Install

To activate your HPE Foundation Care - Post Warranty (Renewal) service:

1. Contact your HPE representative or visit the HPE website to register for the service.
2. Provide details about your hardware and software to determine eligibility for coverage.
3. Review the service agreement and make the necessary payment.
4. Once your service is active, you will receive confirmation and instructions on how to access support as needed.
5. Keep records of your service agreement and any communications with HPE to facilitate any future inquiries or support requests.

Frequently Asked Questions

What is covered under HPE Foundation Care?

The service covers comprehensive hardware support and basic software support for eligible products, including remote diagnosis, on-site repairs, and access to software updates and patches.

How do I know if my product is eligible for HPE Foundation Care?

Eligibility can be confirmed by contacting HPE directly or by reviewing the service agreement related to your specific HPE hardware products.

What is the response time for support under this service?

The HPE Foundation Care service guarantees a 4-hour response time for parts and labor, ensuring that issues are addressed in a timely manner.

Can I renew my HPE Foundation Care service after the first year?

Yes, the HPE Foundation Care service can be renewed annually. You will receive notifications regarding your renewal options before the end of your service period.

Is software support included for third-party products?

Basic Software Support and Collaborative Call Management may be available for selected non-HPE software, depending on your specific hardware product coverage.