HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty is a critical support service designed to ensure the ongoing reliability and performance of your IT infrastructure. Offered by Hewlett Packard Enterprise (HPE), this renewal option combines both hardware and software support, allowing your organization to keep its HPE systems operating at peak efficiency. By focusing on maximizing uptime, the HPE Foundation Care service is the perfect solution for businesses looking to safeguard their investment in HPE products and services.

• Comprehensive Support: HPE Foundation Care provides extensive support for both hardware and software, connecting your IT team with HPE's technical resources for swift problem resolution.
• Remote Diagnosis and On-Site Repair: The service includes remote diagnosis capabilities, along with on-site hardware repairs when necessary, ensuring quick resolutions to hardware issues.
• Access to Software Updates: Benefit from critical software updates and patches, including those for selected third-party software, helping to keep your systems secure and up-to-date.
• Next Business Day Response: With a Next Business Day response time for parts and labor, you can count on minimal downtime and maximum efficiency for your operations.
• 1-Year Service Duration: This renewal service spans one year, guaranteeing consistent and reliable support for your IT setup.

Technical Details of the HPE Foundation Care - Post Warranty (Renewal)

• Service Type: Hardware and Software Support
• Duration: 1 Year
• Response Time: Next Business Day for Parts and Labor
• Coverage: HPE hardware and selected third-party products
• Support Mode: Remote diagnosis, on-site repairs, and software updates

How to Install

To activate your HPE Foundation Care - Post Warranty service, simply follow these steps:

1. Contact your HPE sales representative to confirm the renewal of your existing warranty.
2. Ensure that all eligible HPE hardware and software products are registered under your account.
3. Receive your renewal confirmation and service agreement documentation via email.
4. Follow the instructions provided in the email to finalize and activate your service.
5. Begin enjoying uninterrupted support and maintenance for your IT infrastructure.

Frequently Asked Questions

• What is included in the HPE Foundation Care service? The service includes remote diagnosis, on-site hardware repair, software updates and patches, and access to HPE technical resources.
• Can I upgrade my service level? Yes, you can discuss upgrading your service level with your HPE sales representative.
• How do I know if my product is eligible? Please contact HPE support or your sales representative to verify eligibility of your hardware and software products.
• What happens after the 1-year service period? You will need to renew your service to continue receiving support and coverage.
• Is software support available for third-party products? Yes, selected third-party software products may be included, depending on your HPE hardware coverage.