HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty is an essential service designed to extend the reliability and performance of your IT infrastructure. With advancements in technology and ever-evolving business environments, having a robust support system is critical. The HPE Foundation Care service offers comprehensive coverage for both hardware and software, ensuring that your IT assets remain operational and efficient. This product not only provides peace of mind but also allows your IT team to focus on strategic initiatives rather than troubleshooting technical issues.

• Comprehensive Coverage: HPE Foundation Care encompasses extensive hardware and software services, ensuring that your IT infrastructure maintains high availability and reliability.
• Remote Diagnosis and On-Site Support: Receive immediate assistance through remote diagnosis, with on-site hardware repair available when necessary, minimizing downtime.
• Basic Software Support and Collaborative Call Management: For eligible hardware products, the service includes Basic Software Support and Collaborative Call Management for selected non-HPE software, enhancing your support experience.
• Access to Software Updates and Patches: Benefit from remote technical support and timely access to software updates and patches for HPE and selected third-party software products.
• Next Business Day Response: The service guarantees a Next Business Day response for parts and labor, ensuring efficient resolution of issues and improved productivity.

Technical Details of Product

• Service Type: Post Warranty (Renewal)
• Duration: 1 Year
• Support Level: Comprehensive hardware and software support
• Response Time: Next Business Day for parts and labor
• Coverage: Includes remote diagnosis, on-site repair, software support, and access to updates for eligible products

How to Install

To activate the HPE Foundation Care service, follow these simple steps:

1. Purchase the HPE Foundation Care service renewal through an authorized HPE reseller or directly from HPE.
2. Upon purchase confirmation, you will receive documentation with a service agreement number.
3. Register your contract on the HPE support portal using your service agreement number.
4. Verify your registered products and ensure all eligible hardware and software are covered under the service.
5. Begin leveraging the benefits of HPE Foundation Care by accessing remote support as needed.

Frequently Asked Questions

1. What is included in the HPE Foundation Care service?

The service includes remote diagnosis, on-site hardware repair, software support, access to updates, and Next Business Day response for parts and labor for eligible products.

2. How do I know if my product is eligible for HPE Foundation Care?

You can contact HPE or refer to the documentation provided during purchase for a list of eligible hardware and software products covered under the service.

3. What should I do if I encounter an issue with my IT infrastructure?

Contact HPE technical support using the information provided in your service agreement to receive immediate assistance and resolution guidance.

4. Can I upgrade my existing service plan?

Yes, HPE offers various service plans which can be upgraded. Please contact your HPE representative for more information on available options.

5. Is there a limit to the number of support calls I can make?

There is no limit to the number of support calls you can make under the HPE Foundation Care service. You can reach out as needed for assistance.