HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty is your comprehensive solution for enhanced IT infrastructure reliability and support. As a renewal service from Hewlett Packard Enterprise (HPE), it offers a suite of hardware and software services designed to maintain and optimize your technology investments, ensuring you can focus on your core business operations. With HPE Foundation Care, you gain access to expert technical resources and a dependable support network that resolves both hardware and software issues efficiently.

• Comprehensive Hardware & Software Support: HPE Foundation Care provides extensive support for your HPE and selected third-party products, ensuring that you receive timely assistance when you need it most.
• Remote Diagnosis and On-Site Repair: This service includes remote diagnosis and support for hardware issues, and on-site repair services if necessary, providing you with peace of mind that expert help is always within reach.
• Basic Software Support and Collaborative Call Management: For eligible HPE hardware products, you can enjoy Basic Software Support and Collaborative Call Management for selected non-HPE software, enabling seamless integration and troubleshooting.
• Access to Software Updates and Patches: HPE Foundation Care ensures you stay up-to-date with the latest software updates and patches for both HPE-supported and selected third-party software products, enhancing your system's security and functionality.
• Quick Service Response Time: With a 4-hour parts and labor service response time, HPE Foundation Care guarantees quick action to minimize downtime and keep your operations running smoothly.

Technical Details of Product

• Service Duration: 1 Year
• Support Availability: 24/7 remote technical support
• Service Type: Hardware and software support
• Parts and Labor Response Time: 4 hours
• Software Update Access: Yes, for HPE and selected third-party products

How to Install

To utilize the HPE Foundation Care service, follow these steps:

1. Contact your HPE representative or designated service provider to confirm your eligible hardware and software products.
2. Sign the service agreement for the HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty service.
3. Upon activation, you can access remote support by contacting HPE's support hotline or through the online support portal.
4. For on-site service, ensure that the HPE service team has access to the necessary equipment and location details.
5. Stay informed on the latest updates by regularly checking for software patches and updates through the HPE support resources.

Frequently Asked Questions

What is included in the HPE Foundation Care service?

The HPE Foundation Care service includes remote diagnosis, on-site hardware repair, Basic Software Support, and access to software updates for eligible products.

How do I know if my product is eligible for HPE Foundation Care?

You can confirm the eligibility of your hardware and software products by contacting your HPE representative or by checking the details on the HPE support website.

What is the response time for service requests?

The standard response time for parts and labor service requests is 4 hours, ensuring minimal downtime for your IT infrastructure.

Can I renew my existing HPE Foundation Care service?

Yes, you can renew your existing HPE Foundation Care service by contacting your HPE representative prior to the expiration of your current service contract.

How does HPE Foundation Care help with software support?

HPE Foundation Care provides technical support for software issues, access to critical updates and patches, and assistance with selected third-party software products.