HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

Ensure your IT infrastructure remains operational and efficient with the HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty. This service is essential for companies looking to maintain their investment in HPE hardware and software, providing peace of mind through comprehensive support tailored to your needs. Designed to enhance the longevity and performance of your IT systems, HPE Foundation Care offers expert assistance and timely resolutions to any issues that may arise.

• Comprehensive Support: HPE Foundation Care Service provides extensive hardware and software services, ensuring that your IT infrastructure's availability is maximized. With HPE's technical resources in your corner, you can rest assured that both hardware and software problems will be resolved efficiently.
• Remote Diagnosis and On-site Repair: The service includes remote diagnosis and support, meaning your IT team can quickly troubleshoot issues. If problems can’t be resolved remotely, on-site hardware repair is available, allowing for minimal downtime.
• Inclusive Software Support: For eligible HPE products, the service may include Basic Software Support and Collaborative Call Management for selected third-party software. This ensures that all necessary software components work cohesively with your hardware.
• Fast Response Times: With a 4-hour response time for parts and labor, HPE Foundation Care is designed for maximum efficiency. You will experience minimal disruption to your operations, ensuring continuity in your business processes.
• Cost-Effective Maintenance: The parts replacement service helps to mitigate unexpected repair and replacement costs, providing dependable efficiency and peace of mind. You can focus on your core business activities without worrying about IT failures.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Warranty Renewal
• Service Scope: Comprehensive hardware and software support
• Response Time: 4-Hour Parts and Labor Service

How to Install

Installing the HPE Foundation Care Service is a straightforward process. Simply follow these steps:

1. Contact your HPE representative or visit the HPE website to initiate the renewal process for your warranty.
2. Provide the necessary information regarding your current HPE hardware and software products to confirm eligibility.
3. Once confirmed, you will receive documentation that outlines the terms of the service, including your service level agreement.
4. Keep the documentation on file and ensure your IT team is familiar with the support process.

Frequently Asked Questions

• What is included in the HPE Foundation Care Service?

  The service includes remote diagnosis, on-site hardware repair, and access to software updates and patches. It also covers Basic Software Support for eligible HPE products.

• What is the response time for service requests?

  The response time is 4 hours for parts and labor, ensuring quick resolutions to minimize downtime.

• Can I renew my HPE Foundation Care Service?

  Yes, this product is specifically designed for post-warranty renewal, allowing you to continue enjoying HPE's support services.

• Is on-site support available?

  Yes, on-site support is included if remote diagnosis does not resolve the issue, providing a prompt and effective solution.

• How can I determine if my software is eligible for support?

  You can contact HPE for more information on which software products may be included as part of your hardware product coverage.