HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

Ensure your IT infrastructure remains reliable and fully functional with the HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty. This comprehensive service offering from Hewlett Packard Enterprise (HPE) is designed to provide extensive hardware and software support, enhancing the overall availability and efficiency of your IT environment.

• Comprehensive Support: HPE Foundation Care provides all-encompassing hardware and software services, ensuring your IT infrastructure remains operational and efficient.
• Remote Diagnosis and Support: Benefit from immediate technical assistance with remote diagnosis, helping to expedite issue resolution without delay.
• On-Site Hardware Repair: If issues cannot be resolved remotely, HPE ensures on-site support, providing a swift and effective solution to hardware problems.
• Software Updates and Patches: Stay up-to-date with access to the latest software updates and patches, including those for selected third-party software products.
• Next Business Day Service: Experience peace of mind with a Next Business Day response for parts and labor, ensuring timely support and minimal downtime.

Technical Details of the Product

The HPE Foundation Care - Post Warranty (Renewal) is tailored for HPE hardware and eligible third-party products, providing a solid foundation for your IT support needs. Key features include:

• 1 Year service duration for long-term reliability.
• Access to HPE technical resources for expert guidance.
• Basic Software Support and Collaborative Call Management included for selected non-HPE software.
• Minimized inventory costs with parts and labor service characteristics.
• Increased dependability with timely completion of issues.

How to Install

To install the HPE Foundation Care service:

1. Contact HPE or an authorized provider to purchase the Post Warranty service.
2. Provide the necessary details regarding your existing HPE hardware and software setup.
3. Upon confirmation, you will receive service information and guidelines from HPE.
4. Ensure your IT team is aware of how to access remote support and on-site service options.
5. Regularly check for software updates and patches as provided by HPE to keep your systems updated.

Frequently Asked Questions

What does HPE Foundation Care cover?

HPE Foundation Care covers both hardware and software support for HPE products and selected third-party software, including remote assistance, updates, and on-site repairs.

Is this service available for third-party software?

Yes, the service includes Basic Software Support and Collaborative Call Management for selected non-HPE software; contact HPE for eligibility details.

How quickly can I expect on-site support?

With the Next Business Day service response, you can expect on-site support promptly, ensuring minimal disruption to your operations.

Can I renew my warranty further after the first year?

Yes, you can opt to renew the HPE Foundation Care service after the initial year to maintain ongoing support.

How do I get in touch for support?

You can reach out to the HPE support team through their official website or contact your HPE sales representative for assistance.