HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty

HPE Foundation Care - Post Warranty (Renewal) - 1 Year - Warranty is an essential service designed to ensure your IT infrastructure remains robust and operational, even after the initial manufacturer's warranty has expired. This comprehensive support package offered by Hewlett Packard Enterprise (HPE) combines hardware and software services to bolster the reliability of your systems. With HPE Foundation Care, your organization benefits from expert technical resources dedicated to resolving hardware and software challenges, ultimately increasing the availability of your IT environment.

• Comprehensive Coverage: HPE Foundation Care provides extensive support for both hardware and software, ensuring that your IT infrastructure is well-protected against potential disruptions.
• Remote Diagnosis and Support: Get immediate assistance through remote diagnosis, allowing for effective troubleshooting and problem resolution without delay.
• On-Site Hardware Repair: In the event of a hardware failure, on-site repair services are available to minimize downtime and maintain operational continuity.
• Basic Software Support: For eligible HPE hardware products, this service may also encompass Basic Software Support, ensuring that software issues are handled efficiently.
• Next Business Day Response: Enjoy the peace of mind with a Next Business Day service response time for parts and labor, providing rapid support when you need it most.

Technical Details of HPE Foundation Care

• Service Duration: 1 Year
• Warranty Type: Post Warranty Renewal
• Service Includes: Remote technical support, on-site hardware repair, access to software updates and patches.
• Eligibility: Available for HPE and selected third-party products.
• Support Coverage: Hardware and Software inclusive services.

How to Install HPE Foundation Care

To take advantage of HPE Foundation Care, follow these simple steps:

1. Contact your HPE representative or authorized reseller to verify if your hardware or software products are eligible for Foundation Care.
2. Purchase the HPE Foundation Care - Post Warranty (Renewal) service for your eligible products.
3. Once purchased, you will receive confirmation and support credentials required to access the service.
4. Register your products online or through the HPE support portal to ensure that you are covered and can initiate support requests.
5. Access remote support or schedule on-site service as needed through the HPE contact channels.

Frequently Asked Questions

1. What does HPE Foundation Care cover?

HPE Foundation Care covers comprehensive hardware and software support for eligible HPE and selected third-party products, including remote diagnosis, on-site repairs, and access to software updates.

2. How long is the service duration?

The HPE Foundation Care service duration is 1 year from the date of purchase.

3. Is there a response time for support?

Yes, HPE Foundation Care includes a Next Business Day response time for parts and labor, ensuring prompt service.

4. Can I purchase HPE Foundation Care for non-HPE products?

HPE Foundation Care is available for selected third-party products; however, eligibility must be verified through HPE or an authorized reseller.

5. What should I do if I encounter an issue with my IT infrastructure?

Contact HPE support directly using your registered credentials to initiate a request for remote assistance or schedule an on-site visit if necessary.